Overview
Junior Operations & Customer Success Consultant Jobs in Nairobi County, Kenya at PataGig
Title: Junior Operations & Customer Success Consultant
Company: PataGig
Location: Nairobi County, Kenya
Company Description PataGig is a Kenya-based, homegrown marketplace that connects job seekers, freelancers, and skilled tradespeople with individuals and businesses that need their services. The platform serves a wide range of work, from home services and skilled trades to professional gigs and long-term careers. PataGig is built on the belief that every Kenyan has a valuable skill and deserves fair opportunities to use it. By simplifying how services are listed and talent is discovered, PataGig reduces reliance on referrals and uncertainty in hiring. The company’s mission is to help Kenya’s workforce find meaningful work and grow their careers.
Role Description The Junior Operations & Customer Success Consultant is a full-time, remote role focused on supporting users and ensuring smooth platform operations. In this role, you will respond to customer inquiries, guide new users through onboarding, and help resolve issues related to profiles, listings, and bookings. You will monitor key operational metrics, identify recurring problems, and escalate complex cases to senior team members with clear documentation. You will collaborate with product and operations teams by sharing user feedback, helping refine processes, and updating internal knowledge bases. The role also involves maintaining accurate records in support tools, contributing to FAQs and support content, and proactively engaging users to improve satisfaction and retention.
Qualifications
- Strong customer-facing abilities, including Customer Engagement and Customer Satisfaction skills, with a genuine interest in helping users succeed.
- Solid Analytical Skills to interpret user data, identify trends, and recommend improvements to processes and customer journeys.
- Excellent Communication skills (written and verbal) to interact clearly and professionally with users and internal teams.
- Foundational Account Management capabilities to support ongoing relationships with key users, partners, or business accounts.
- Ability to work independently in a remote environment, manage time effectively, and handle multiple tasks with attention to detail.
- Comfort using digital tools such as CRM or helpdesk systems, online collaboration platforms, and spreadsheets.
- Previous experience in customer support, operations, or customer success (internship or entry-level) is an advantage but not required.
- Interest in digital marketplaces, the Kenyan labor market, and improving access to work opportunities across diverse communities.
What we offer
- Competitive salary, this is a paid role
- Fully remote, work from anywhere in Kenya
- Direct involvement with real users from day one, no waiting, no shadowing
- A direct line to the founding team, your insights will shape the product roadmap
- Real ownership of marketplace health, you will see the direct impact of your work every single day
- A chance to be part of something meaningful, a platform that is creating economic opportunity for Kenyans across every skill level