Overview
Junior IT & Network Assistant Jobs in Marlboro at test 1
Company Overview
Whitehouse & Continental Linen are national retail brands operating under one umbrella company, specialising in textiles, household, and lifestyle products. Known for delivering exceptional value across a wide range of home essentials, the company continues to expand its retail and e-commerce presence across South Africa.
Position Overview
We are seeking a motivated and technically capable Junior IT & Network Assistant to join our growing IT team at a busy retail operation in Cape Town. The successful candidate will play a key role in maintaining the day-to-day technology infrastructure that supports our store operations, head office, and distribution activities. This is an excellent opportunity for an IT professional with retail or point-of-sale exposure to develop their career in a fast-paced, customer-focused environment.
Key Responsibilities
Network & Infrastructure Support
- Assist with the installation, configuration, and maintenance of LAN/WAN infrastructure across retail branches and head office.
- Monitor network performance and troubleshoot connectivity issues affecting store operations.
- Support the setup and maintenance of switches, routers, access points, and firewalls.
- Assist with cabling, patch panel management, and server room organisation.
Point of Sale (POS) Systems
- Provide first- and second-line support for POS terminals, barcode scanners, receipt printers, and cash drawers.
- Assist with the rollout, configuration, and upgrading of POS software and hardware across store locations.
- Liaise with POS vendors and payment gateway providers to resolve integration or transaction issues.
- Ensure POS systems comply with PCI-DSS requirements and company security policies.
End-User & Desktop Support
- Provide helpdesk support to staff across all departments — in person, via phone, and remote desktop.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Manage user accounts and access rights within Active Directory and Microsoft 365.
- Maintain an up-to-date asset register of all IT equipment.
Systems & Security
- Assist with patch management, antivirus updates, and system backups.
- Support the implementation of IT security policies and procedures.
- Escalate complex issues to senior IT staff or third-party vendors as required.
General IT Administration
- Log and track all IT incidents and service requests through the helpdesk ticketing system.
- Assist with IT procurement processes including sourcing quotes and liaising with suppliers.
- Prepare basic technical documentation, user guides, and IT process notes.
- Travel between store locations in the Cape Town area when required.
Minimum Requirements
Qualifications
- Matric / Grade 12 (essential).
- Diploma or Certificate in Information Technology, Networking, or a related field (e.g., N+, CCNA, CompTIA A+, or equivalent).
- A relevant degree will be advantageous but is not required.
Experience
- Minimum 2–4 years of proven experience in an IT support or network assistant role.
- Demonstrable hands-on experience with network hardware (switches, routers, wireless access points).
- Previous experience in a retail environment is strongly preferred.
- Working knowledge of point-of-sale systems (e.g., Micros, Oracle Retail, Lightspeed, or similar) is a significant advantage.
Technical Skills
- Solid understanding of TCP/IP networking, DNS, DHCP, and VLANs.
- Proficiency with Windows 10/11 and Windows Server environments.
- Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint).
- Familiarity with Active Directory user and group management.
- Basic understanding of network security principles and best practices.
- Exposure to backup solutions and disaster recovery procedures.
Preferred / Advantageous Skills
- Experience with CCTV, access control, or electronic article surveillance (EAS) systems used in retail.
- Familiarity with cloud platforms such as Microsoft Azure or AWS.
- Knowledge of ITIL framework or helpdesk best practices.
- Basic scripting ability (PowerShell or batch scripting).
- Experience with VoIP telephony systems.
- Valid South African driver’s licence (Code B) — travel between branches may be required.
Personal Attributes
- Strong problem-solving ability with a methodical, calm approach under pressure.
- Excellent interpersonal and communication skills — able to explain technical concepts to non-technical staff.
- Reliable, punctual, and able to work with minimal supervision.
- Team player who is also comfortable working independently.
- Customer-service mindset, particularly when supporting store-floor staff during peak trading periods.
- Willingness to work flexible hours including occasional weekends or public holidays as the retail environment demands.
Working Conditions
The role is primarily based at our Cape Town head office, with regular visits to retail branches across the greater Cape Town metropolitan area. The successful candidate should be comfortable working in a busy retail environment and must be able to manage competing priorities during high-pressure trading periods such as month-end, Black Friday, and festive season.
How to Apply
Interested candidates are invited to submit a comprehensive CV along with a cover letter highlighting relevant experience — particularly any retail IT or POS system exposure. Please include at least two contactable references from previous IT-related employment.
Job Type: Full-time
Ability to commute/relocate:
- Marlboro, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Education:
- High School (matric) (Required)
Experience:
- IT & Network Support: 2 years (Required)
- End-User & Desktop Support: 2 years (Required)
Language:
- English – Expert (Required)
License/Certification:
- Diploma or Certificate in Information Technology (Preferred)
Work Location: In person
Title: Junior IT & Network Assistant
Company: test 1
Location: Marlboro
