Overview
Junior Field Service Technician – North Africa & Middle East Jobs in Sousse, Sousse, Tunisia at Schunk Group
Title: Junior Field Service Technician – North Africa & Middle East
Company: Schunk Group
Location: Sousse, Sousse, Tunisia
The Schunk Group is a globally operating technology company with more than 10,000 employees in 26 countries. The company is a leading supplier of products made from high-tech materials – such as carbon, technical ceramics, and sintered metal – as well as machines and systems ranging from environmental simulation, air conditioning technology, and ultrasonic welding to optical machines. As a foundation-owned enterprise, our mission and goals have remained unchanged for more than a century: the healthy and sustainable development of the company, the preservation of its independence, financial stability, profitable growth, and global presence.
Schunk Sonosystems Tunisia is a subsidiary of Schunk Sonosystems, a global leader in ultrasonic welding equipment, particularly for wire harness production and components in the automotive industry. Our headquarters are located near Giessen, Germany. We currently employ around 400 people worldwide, including technicians based in Kenitra, Morocco, and additional resources in Tunisia. We are part of the Schunk Group, a global technology leader with more than 10,000 employees in over 26 countries.
Junior Field Service Technician – North Africa & Middle East
Vollzeit | ASAP | Sousse, TN
Your Responsibilities
- Planning and carrying out preventive and corrective maintenance activities on ultrasonic welding equipment at customer sites
- Performing diagnostics, troubleshooting, repairs, installations, commissioning, and validation of equipment
- Training customers in the operation and maintenance of Schunk Sonosystems equipment
- Preparing service reports, maintenance documentation and technical quotations
- Coordinating your own service assignments and ensuring clear communication with customers and internal stakeholders
- Managing spare parts, service-related documentation and customer complaints within the CRM system
- Supporting continuous improvement initiatives and contributing to high customer satisfaction
- Ensuring compliance with internal guidelines, applicable standards and the Schunk Group Code of Conduct
Your profile
- Degree or diploma in Industrial Maintenance, Electromechanics, Mechatronics, Industrial Automation or a comparable technical field (Bac+2 / Bac+3)
- First relevant professional experience in industrial maintenance, field service or technical customer support
- Experience with ultrasonic welding equipment or cable processing systems such as cutting, stripping, crimping or cable assembly is an advantage
- Valid category B driving license and willingness to travel extensively, mainly within North Africa and the Middle East
- Confident handling of common IT tools, including Microsoft Office, ERP and CRM systems
- Strong analytical and problem-solving skills combined with a structured and reliable way of working
- High level of customer orientation, strong communication skills and a collaborative mindset
- Ability to stay composed in dynamic environments and approach challenges with a solution-oriented attitude
- Professional proficiency in Arabic, French and English, especially in technical contexts
What We Offer
- Challenging and varied responsibilities in a global technology company
- A positive company culture with supportive, dynamic and collaborative teamwork
- Targeted development programs to support your career growth
- Continuous professional and personal development opportunities
We look forward to receiving your application! Please submit your documents exclusively via our online application form. If you have any questions, please don’t hesitate to contact us.