Overview
IT User Support Officer Jobs in Quatre Bornes, Plaines Wilhems District, Mauritius at HFM
Title: IT User Support Officer
Company: HFM
Location: Quatre Bornes, Plaines Wilhems District, Mauritius
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.
We are searching for an enthusiastic and committed IT User Support Officer to join our dynamic team. As an IT User Support Officer at HFM, you will be the first line of technical support for office staff, ensuring systems, hardware, and software are running smoothly. This role is essential to delivering seamless IT operations and providing an excellent user experience across the organization.
Responsibilities:
- Provide Level 1 and Level 2 IT support for desktop hardware, operating systems, and common applications, including both on-site and remote assistance.
- Diagnose and resolve technical issues related to hardware, software, networking, and telephony.
- Manage IT support tickets and respond promptly to call-outs while maintaining clear, accurate documentation of procedures and configurations.
- Handle IT asset management, including the tracking, inventory, and lifecycle of hardware.
- Set up and maintain user workstations and peripherals, including printers, scanners, and network cabling.
- Support onboarding and offboarding processes for employees, including account setup and desk configuration.
- Collaborate with the IT team to provide user support and system monitoring and compliance with internal policies.
- Provide remote support for users working off-site or travelling, including VPN connectivity, remote troubleshooting, and configuration of remote access tools.
Requirements
- Bachelor’s degree in Computer Science or a relevant field.
- 3+ years’ experience in a similar position.
- Native or near-native fluency in English (written and verbal).
- Strong understanding of Microsoft OS and Linux distributions.
- Experience with VPNs, remote desktop tools, and basic network troubleshooting.
**Resumes submitted must be in English.
Benefits
- 22 days of Annual Leave (reaching up to 30 days per year based on years’ service).
- Friday afternoons off (during December & January).
- Additional day off on our birthday.
- Participation in the Company’s Medical Scheme from day one (Eagle Mauritius).
- A variety of snacks, fruits, and beverages at the office.
- Complimentary periodic lunches at the office.
Ready to Kick Off an Exceptional Career?
Join HFM and shape your future with a company that values growth, innovation and people.
All Applications will be handled with the strictest confidentiality.