IT System Administrator Hardware – Head Office – Edenvale

PURPOSE:
What is the purpose of this job?
To effectively manage and maintain system fixed assets.

RESPONSIBILITIES:

What are you responsible for doing?

• Develop, implement, and review a Hardware Asset Management policy and procedure
• Develop, monitor, and maintain an Asset Registry of all Information Technology assets
• Ensure full traceability of all Information Technology assets
• Provide reports on all assets indicating depreciation, timelines for replacements, costs for replacement, usage concerns, damages etc
• Partner with IT Manager to ensure that a plan is in place to effectively manage current and future asset and consumable requirements
• Repair, replace and procure assets and consumables as approved and within budgetary requirements
• Upgrade, install and configure hardware in support of business needs
• Partner with IT Manager to ensure all software upgrades are performed when required
• Deploy, maintain, and optimise company networks, including but not limited to network devises, servers, workstations, and printers
• Install all network and computer system hardware according to required standards
• Install, manage, and monitor VOIP telephony across all areas of the business
• Monitor the usage of existing hardware and report any instances of abuse
• Assist with the backup, restoration and set up of existing and new mobile devices, telephony, tablets, laptop and desktops.
• Manage and maintain the ISP control panel
• Partner with IT Manager to ensure that all software developments are supported by appropriate hardware.

Analyse systems data and obtain authorisation to make changes to hardware configuration

• Ensure data back up and system security operations are implemented
• Partner with Store Development and Store Operations for the roll out of digital signage
• Partner with Store Operations to provide new store opening requirements and full functionality
• Partner with Store Operations to ensure that all assets are accounted for when stores are closed, the asset register is updated, and assets are re-assigned
• Partner with Risk and Compliance on all CCTV IP equipment roll outs and off-site monitoring
• Partner with Risk and Compliance on all auxiliary security equipment installations and maintenance
• Provide technical support to internal customers
• Respond timeously to service concerns and requests
• Ensure annual subscriptions are renewed and paid timeously
• Manage software licenses and contracts with all service providers e.g., CCTV, Alarms, Telecommunications companies (Vodacom, Telkom)
• Renew and install SSL Certificates annually
• Share knowledge and build capacity within the IT department
• Keep up to date with advancements and best practice within field

JOB REQUIREMENTS

• Grade 12 or equivalent is required
• Bachelor’s degree in computer science, information technology, information systems or similar qualification is preferred
• Applicable professional qualification, e.g. MicroSoft, Comptia, etc.
• Mikrotik Certification an advantage
• Minimum 3 years working experience in a similar role.
• Minimum of 5 – 7 years working experience with IT systems, networks and relate technologies.
• Minimum 3 years experience with system installation, configuration, and analysis.
• Solid knowledge of IT administration and system security
• Experience with establishing, updating, and managing an Asset Registry
• Knowledge of data protection operations and legislation (e.g., POPIA)
• Knowledge of VOIP, Fibre, ADSL networks, CCTV, with Shared APN being an advantage
• Proven track record with contract management
• Work experience in a retail or related industry an advantage.