Overview
IT support specialist Jobs in Cairo, Cairo, Egypt at Dkhoon Emirates
Title: IT support specialist
Company: Dkhoon Emirates
Location: Cairo, Cairo, Egypt
Key Responsibilities:
Software & End-User Support
· Provide first and second-level technical support for software and application-related issues.
· Install, configure, and troubleshoot Microsoft Windows operating systems.
· Install, configure, and support Microsoft 365, Outlook, Teams, and other business applications.
· Perform software installation, updates, and patch management.
· Troubleshoot software and application performance issues.
· Provide remote and on-site technical support to end users.
Microsoft Azure Administration (Basic):
· Create, modify, and disable user accounts in Microsoft Entra ID (Azure Active Directory).
· Assign and manage Microsoft 365 licenses.
· Reset user passwords and manage user access.
· Support employee onboarding and offboarding.
· Maintain user groups and perform basic Azure administrative tasks.
PBX & Telecommunication Support:
· Support IP PBX and telecommunication systems.
· Create and manage user extensions and telephony accounts.
· Configure IP phones and softphones.
· Troubleshoot call routing, extension, and voice-related issues.
· Coordinate with telecom service providers for issue resolution.
Basic Network & Security Support:
· Perform basic troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
· Perform basic administration and troubleshooting of Fortinet Firewalls, including monitoring, user access, policy
verification, and VPN connectivity.:
· Assist with SSL VPN and Site-to-Site VPN user support and basic troubleshooting.
· Support network printers and shared resources.
· Escalate advanced networking and security issues to the IT Infrastructure Manager.
IT Asset Management:
· Maintain an accurate inventory of IT assets and software licenses.
· Track asset allocation, transfers, returns, and disposal.
· Conduct periodic IT asset audits.
· Monitor software license renewals and compliance.
· Maintain proper documentation of company IT equipment.
Vendor Management:
· Coordinate with external IT vendors, software providers, ISPs, telecom providers, and managed service providers.
· Follow up on support requests and ensure timely resolution.
· Coordinate software licensing, renewals, and maintenance agreements.
· Maintain vendor documentation and service records.
IT Operations:
· Respond to support requests within agreed Service Level Agreements (SLAs).
· Maintain accurate documentation of support activities and technical procedures.
· Support IT projects, new office/branch setups, and system rollouts.
· Ensure compliance with company IT policies and security standards.
—
Qualifications
· Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
· Relevant certifications such as Microsoft, Fortinet (FCA/FCP), Cisco, CompTIA, or equivalent are an advantage.
—
Experience
· Minimum 5 years of proven experience as an IT Technician, IT Support Engineer, or Desktop Support Engineer.
· Experience supporting Microsoft Windows and Microsoft 365 environments.
· Experience with Microsoft Entra ID (Azure Active Directory) user administration.
· Experience supporting PBX/IP Telephony systems.
· Basic experience with Fortinet Firewall administration.
· Basic knowledge of SSL VPN and Site-to-Site VPN connectivity.
· Experience in IT asset management and vendor coordination.
· Experience supporting multi-site environments is preferred.
—
Technical Skills
· Microsoft Windows 10/11
· Microsoft 365 Administration
· Microsoft Entra ID (Azure Active Directory)
· Active Directory (Basic Administration)
· Fortinet Firewall (Basic Administration & Monitoring)
· VPN Technologies (SSL VPN & Site-to-Site VPN)
· Basic Networking (TCP/IP, DNS, DHCP, Wi-Fi)