Overview
IT Support Specialist Jobs in Cape Town, Western Cape, South Africa at ExecutivePlacements.com
Title: IT Support Specialist
Company: ExecutivePlacements.com
Location: Cape Town, Western Cape, South Africa
Recruiter:
Conova Recruitment
Job Ref:
CPT000557/Sarah
Date posted:
Tuesday, May 26, 2026
Location:
Cape Town, South Africa
SUMMARY:
About Our Client
Our client positions itself as a fintech/trading platform focused on accessible online investing and trading technology.
About The Role
The IT Support Specialist will play a critical role in maintaining the stability, security, and efficiency of the company’s IT systems in Cape Town office. This hands-on position is ideal for a proactive and technically skilled professional who thrives in a dynamic, fast-paced Fintech environment. The successful candidate will be responsible for providing comprehensive technical support, managing network infrastructure, administering VoIP and CRM systems, and ensuring the day-to-day functionality of all IT operations.
POSITION INFO:
Key Responsibilities
- Provide hands-on IT support to employees in Cape Town office (hardware, software, network troubleshooting).
- Install, configure and maintain VoIP systems (e.g., 3CX, Asterisk)
- Administer and support CRM platforms, ensuring system performance and access management.
- Monitor and maintain firewalls and network infrastructure to uphold security and compliance.
- Maintain and troubleshoot workstations, printers and network-connected devices.
- Handle software installations, upgrades, and ensure all systems run efficiently.
- Document IT processes, configurations, incident resolutions and create user-friendly technical guides.
- Collaborate with external vendors and service providers when needed.
Requirements / Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
- 2-3 years of relevant experience.
- Strong problem solving skills and the ability to diagnose and resolve technical issues independently.
- Ability to manage multiple tasks efficiently and handle IT operations independently.
- Excellent English communication skills; Arabic would be considered an advantage.
- Ability to prioritize tasks effectively and manage time across multiple locations.
Proven knowledge of:
- VoIP systems (setup, maintenance, troubleshooting)
- CRM platforms (experience with Forex CRMs is an advantage)
- Firewall and network configuration (e.g. Fortinet, MikroTik)
- Windows OS, Microsoft 365 and Active Directory
Thank you for your interest. If you do apply for this opportunity, but do not hear from us within two weeks, please assume that your application has not been successful on this occasion.