Overview
IT Specialist Jobs in Cairo, Cairo, Egypt at OceanAir
Title: IT Specialist
Company: OceanAir
Location: Cairo, Cairo, Egypt
Key Responsibilities:
- Monitor, maintain, and troubleshoot company networks, servers, and IT systems to ensure optimal performance and availability.
- Install, configure, upgrade, and maintain hardware, software, operating systems, and applications in line with organizational requirements and objectives.
- Implement and enforce IT security protocols, policies, and procedures to safeguard systems, networks, and data against cyber threats and unauthorized access.
- Create, manage, and maintain user accounts, permissions, and access controls across systems and platforms.
- Conduct diagnostic testing, system analysis, and debugging procedures to identify and resolve technical issues efficiently.
- Maintain accurate IT documentation, including system configurations, procedures, inventories, and technical manuals.
- Perform regular data backups, archiving, and recovery operations to ensure data integrity and business continuity.
- Develop and implement effective data retrieval and disaster recovery procedures.
- Design and maintain end-user feedback mechanisms and error-reporting systems to improve IT service delivery and user experience.
- Provide technical support and guidance to employees, resolving hardware, software, and network-related issues in a timely manner.
- Supervise, mentor, and support junior IT staff or IT department employees where applicable.
- Stay informed about emerging technologies, industry trends, and IT administration best practices to recommend improvements and innovations.
- Ensure compliance with company policies, cybersecurity standards, and regulatory requirements.
Qualifications and Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, systems administration, or network administration.
- Strong knowledge of computer hardware, software, networking, and server management.
- Familiarity with cybersecurity principles, backup systems, and disaster recovery planning.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong communication and interpersonal skills with the ability to support end users effectively.
- Ability to manage multiple tasks, prioritize responsibilities, and work under pressure.
- Proficient in written and verbal English communication.
- Relevant certifications such as CompTIA, Microsoft, Cisco, or ITIL are preferred.
- Problem Solving and Critical Thinking Skills.
- Time Management and Organization Skills.