Overview
IT Service Desk Agents Jobs in Tetouan Metropolitan Area at NTT DATA, Inc.
Title: IT Service Desk Agents
Company: NTT DATA, Inc.
Location: Tetouan Metropolitan Area
NTT DATA is a US$30+ billion business and technology services leader, serving 75% of the Fortune Global 100, and is committed to accelerating client success while positively impacting society through responsible innovation. As one of the world’s leading AI and digital infrastructure providers, NTT DATA delivers unmatched capabilities across enterprise-scale AI, cloud, security, connectivity, data centres, and application services, as well as business process services (BPS) and SAP solutions.
Through its consulting expertise and industry solutions, the company helps organisations and society move confidently and sustainably into the digital future.
Recognised as a Global Top Employer and as a Top Employer in Morocco for the third consecutive year, NTT DATA brings together experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centres, as well as established and start-up partners.
NTT DATA is part of NTT Group, which invests over US$3 billion each year in R&D.
Inclusion and diversity are at the heart of NTT DATA’s culture. We are committed to ensuring that everyone — regardless of background, identity, or circumstance — feels valued, respected, supported, and empowered to succeed.
NTT DATA strives to build a truly diverse and inclusive workplace, welcoming applications from individuals of all backgrounds, experiences, and perspectives, including but not limited to gender, ethnicity, religion, disability, and orientation.
Requirements:
✔ IT background or previous experience in Technical Support, Help Desk, or Service Desk.
✔ Fluency in English + German or English + Italian.
✔ Strong communication and problem-solving skills.
✔ Availability to work in a 24/7 environment.
Responsibilities:
🔹 Provide first-level technical support to end users.
🔹 Troubleshoot and resolve IT-related incidents.
🔹 Manage tickets and ensure SLA compliance.
🔹 Escalate complex issues when required.
🔹 Deliver excellent customer service.
What we offer ?
- Permanent Contract (CDI) from day one, providing long-term career stability and growth opportunities.
- Hybrid Working Model that combines remote work flexibility with in-office collaboration.
- Comprehensive Health Insurance with 80% coverage to support your wellbeing and that of your family.
- Performance-Based Bonuses that recognize and reward your individual contribution and achievements.
- Continuous Learning & Development through training programs, certifications, and career development opportunities.
- Collaborative and Inclusive Culture where innovation, teamwork, and professional growth are encouraged.
- International Exposure through collaboration with global teams, clients, and projects within the NTT DATA network.