Overview
IT Service Desk Agent (Technical Support) Jobs in Cairo, Egypt at Abu Dhabi Islamic Bank – Egypt
Title: IT Service Desk Agent (Technical Support)
Company: Abu Dhabi Islamic Bank – Egypt
Location: Cairo, Egypt
Service Desk Agent
- Provides first line of support for the users by detecting, diagnosing and restoring the normal service as quickly as possible, in order to minimize disruption to business applications.
- Respond to requests and inquiries from end users within the per-determined time-frame of our service level agreement
- Identify from first line support perspective solutions to work around open issues / problems that are under investigation or pending resolution
- And any other assigned tasks.
Minimum Qualifications:
Service Desk Engineer Qualifications
Bachelor's degree
Basic Background about Information technology