Overview
IT Operations Support Specialist Jobs in Johannesburg at Le Creuset
Crafting digital excellence behind timeless design.
Location: JOHANNESBURG, SOUTH AFRICA
Employment Type: FULL TIME, ONSITE
About Le Creuset
At Le Creuset, every dish begins with a story – and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation – shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.
The Recipe for Success: Role Summary
The IT Operations Support Specialist will be responsible for end-to-end IT support across the business. This role acts as the primary link between the business and external IT support partners. The role is fully accountable for day-to-day IT operations, issue resolution and basic systems setup across the Company’s offices and retail stores. Please note only South African residents with legal eligibility to work in South Africa will be considered.
Ingredients: Key Responsibilities
Operational IT support
- Own and manage all IT related support tickets from logging to resolution
- Provide first and second line support for hardware, software and connectivity issues
- Diagnose and resolve issues independently where possible and escalate to external IT partners when required
- Ensure issues are resolved within agreed timeframes with clear communication to users
Hardware and device support
- Setup, install and maintain laptops, desktops, printers
- Install, configure and replace payment devices and POS related hardware
- Troubleshoot hardware failures and coordinate repairs or replacements
- Maintain an accurate asset register of all IT equipment
Software and systems support
- Install, configure and support Microsoft 365 including Outlook and Teams
- Assist users with day-to-day software issues and basic configuration
- Support basic networking, WiFi and internet setup at stores and offices
- Assist with more senior or complex IT issues in collaboration with external IT support
Retail systems and store support
- Support IT related needs for retail stores including connectivity, devices and payments
- Manage store openings, relocations or upgrades from an IT perspective
- Stay informed on retail IT trends, particularly POS, payments and in store technology
Vendor and partner coordination
- Act as the main point of contact between the business and external IT service providers
- Log, track and manage escalated issues with vendors
Communication and documentation
- Communicate clearly with non-technical users on issues and resolutions
- Provide regular updates to management on major issues and risks
- Document common issues, fixes and basic IT processes
The Perfect Blend:
What We’re Looking For
What We’re Looking For
- 3 to 6 years’ experience in an IT support or IT technician role
- Experience supporting retail environments and payment devices is a strong advantage
- Experience working largely independently without a team.
- Strong hardware troubleshooting skills
- Working knowledge of Microsoft 365, Teams and Windows environments
- Basic networking knowledge including internet and WiFi setups
- POS and payment device installation and support experience
- Strong communicator who can explain technical issues simply
- Highly accountable and comfortable being solely responsible for IT support
Why Join Our Table?
At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.
Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.
Diversity and Inclusion Statement
We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.
Title: IT Operations Support Specialist
Company: Le Creuset
Location: Johannesburg
