Overview
IT Operations & Support Coordinator Jobs in Oudtshoorn, South Africa at Emplyfy
Be part of a growing UK-based business while working remotely
We’re looking for a proactive IT Operations & Support Coordinator to help manage day-to-day support operations, maintain accurate records, coordinate suppliers, and ensure excellent service delivery.
Duties & Responsibilities
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Coordinate incoming support requests and ticket allocation.
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Monitor and report on helpdesk activity.
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Maintain operational reports and performance trackers.
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Manage hardware and software inventories.
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Coordinate equipment purchases and replacements.
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Work with suppliers and vendors to resolve equipment-related matters.
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Assist with customer enquiries and issue resolution.
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Maintain support documentation and process guides.
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Collaborate with technical teams to ensure efficient service delivery.
What you’ll get
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Fully remote role.
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40 days paid holiday annually.
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Opportunity to gain exposure to IT operations and service delivery.
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Work with a dynamic international team.
Working Hours
08:30 – 17:00 (UK Time), Monday to Friday
Minimum 2 years’ experience in administration, helpdesk support, or technical support.
Strong organisational and coordination skills.
CRM systems and Microsoft Office proficiency.
Strong communication skills.
Customer-focused and solution-oriented mindset.
Ability to manage multiple priorities effectively.
A reliable internet connection (fibre preferred).
A backup solution for connectivity or power outages (UPS, inverter, generator, or alternative internet connection where possible).
Title: IT Operations & Support Coordinator
Company: Emplyfy
Location: Oudtshoorn, South Africa
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