Overview
IT Intern Jobs in Germiston, Gauteng, South Africa at 2Roads
Title: IT Intern
Company: 2Roads
Location: Germiston, Gauteng, South Africa
We are seeking an entry-level IT Intern to join our People, Systems & Information department at 2Roads! The Intern will provide high-quality technical support while maintaining the integrity of the organization’s digital infrastructure. This position is based in Germiston and will focus on first-level user support, hardware maintenance, and the administration of the Microsoft 365 ecosystem (including Exchange, SharePoint, and OneDrive).
Key Responsibilities:
· User Support & Troubleshooting:
o Provide first-level technical support for hardware, software, and network issues (e.g., password resets, printer issues, basic application assistance).
o Document and track all support requests and resolutions in the help desk system.
o Assist in setting up and configuring new employee workstations and equipment.
· Microsoft 365 User Lifecycle Management:
o Assist in the creation, modification, and termination of user accounts in the M365 Admin Center.
o Manage licensing assignments for various M365 applications.
o Perform basic password resets and troubleshoot multi-factor authentication
o (MFA) issues.
·Email (Exchange Online) & Communication Support:
o Assist with creating and managing Distribution Lists and Security Groups.
o Provide first-level support for common Outlook and Exchange Online issues.
· SharePoint & OneDrive Administration:
o Manage site access and user permissions on designated SharePoint sites and document libraries under supervision.
o Assist users with basic OneDrive sync issues, file sharing, and version history.
·System & Hardware Maintenance:
o Assist with the inventory management of all IT assets (hardware, software licenses).
o Prepare, configure, and deploy new hardware (laptops, desktops, peripherals).
o Perform routine system updates, patching, and virus scans under supervision.
· Project Assistance:
o Support the Group Tech Coordinator on specific projects, such as system migrations, hardware rollouts, new site setups or software testing.
o Conduct research on new technologies and potential solutions to business challenges.
· Administrative Support:
o Assist with scheduling, organizing meetings, and general office tasks related to the IT department.
· Ad Hoc Technical Support and Assistance:
o Be prepared to handle urgent, unscheduled tasks and support requests as directed by the Group Tech Coordinator.
o Provide prompt assistance with unexpected technical issues (hardware, software, or network) that require immediate attention outside of routine operations.
o Assist with special, one-time projects or reports requiring immediate data compilation or system modification.
o Provide general physical and logistical support for the IT department as needed.
Requirements
- · National Diploma or a Bachelor's degree program in Information Technology, Computer Science, Computer Engineering, or a related field.
- Basic understanding of computer hardware components (PC/Mac) and common operating systems (Windows/macOS).
- · Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) or equivalent productivity software.
- · A strong desire to learn and a proactive, problem-solving attitude.