Overview
IT Helpdesk- Giza Office Jobs in Giza, Al Jizah, Egypt at World Aviation Services – WASTCO
Title: IT Helpdesk- Giza Office
Company: World Aviation Services – WASTCO
Location: Giza, Al Jizah, Egypt
Company Description
World Aviation Services – WASTCO (Wastco Tours) is a full-service tour operator and travel agency established in 2006 and licensed by the Ministry of Tourism under license no. 1500A. The company operates a nationwide network of offices across Egypt, including Cairo, Alexandria, Luxor, Assiut, Sohag, and Mansoura, enabling it to deliver consistent, high-quality service to diverse clients. WASTCO offers comprehensive travel solutions such as flights, hotels, car rentals, sightseeing tours, and customized vacation packages for individuals, groups, and corporate customers. The company has strong partnerships with airlines, hotels, and Nile cruises, and is an approved agency by Dubai immigration for processing online tourist and transit visas. Candidates joining WASTCO will be part of an established travel organization focused on professional service and client satisfaction.
Role Description
The IT Helpdesk role is a full-time, on-site position based in the Giza office. The IT Helpdesk team member will serve as the first point of contact for all internal IT-related inquiries, providing timely technical support to employees via phone, email, and in person. Daily tasks include troubleshooting hardware and software issues, installing and configuring workstations, peripherals, and standard applications, and assisting with user account creation, access rights, and password resets. The role will also support network connectivity issues, escalate complex incidents to senior IT staff, and document all support requests and resolutions in the ticketing system. The IT Helpdesk professional will collaborate with other departments to ensure minimal downtime, maintain IT asset records, and follow company IT policies and security procedures.
Qualifications
- Strong Information Technology knowledge with hands-on experience in user support and IT operations.
- Practical skills in Troubleshooting hardware, software, and network-related issues.
- Foundational understanding of Network Administration and Network Security principles.
- Demonstrated Customer Service skills, including clear communication and a patient, solution-focused approach.
- Ability to prioritize tasks, work under time pressure, and handle multiple support requests simultaneously.
- Familiarity with Windows operating systems, office productivity tools, and basic ticketing/helpdesk software.
- Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Previous experience in an IT helpdesk or technical support role is preferred; experience in the travel or hospitality sector is an advantage.
- Strong documentation habits and willingness to follow established IT processes and security guidelines.
- Monthly salary range: EGP 10,000–15,000