Overview
IT Desktop & Field Support Technician Jobs in Cape Town at WaRCoM
We are seeking an experienced and customer-focused IT Desktop Support Technician to join our Information Technology Solutions team in Cape Town.
The successful candidate will be the face of the company at client sites and will be responsible for the installation, maintenance, and support of IT infrastructure, including desktop environments, servers, and network equipment. This role requires strong technical ability, excellent communication skills, and a professional approach when interacting with clients.
You will provide both remote and on-site support, resolving connectivity, hardware, and software issues efficiently while ensuring high levels of customer satisfaction.
Key Duties and Responsibilities
- Install, configure, and support IT equipment and software according to client requirements
- Perform routine maintenance to ensure systems operate reliably and securely
- Troubleshoot and resolve hardware, software, and network issues via remote support or on-site visits
- Diagnose and repair faults related to servers, workstations, printers, networking, VPNs, email, and video conferencing systems
- Provide basic training and guidance to client staff on newly implemented systems or technologies
- Maintain professional relationships with clients and uphold company service standards
- Accurately document work completed, faults diagnosed, and solutions implemented
Requirements and Qualifications
- Matric certificate (required)
- Associate or Bachelor’s degree in IT, Computer Science, or a related field (advantageous)
- CompTIA A+ and N+ certifications (required)
- Minimum of 5 years’ relevant technical experience in an IT support or desktop support role
- Strong knowledge of server installations, networking, and standard office IT equipment
- Proven troubleshooting skills with a methodical and solution-oriented approach
- Valid driver’s licence and own reliable transport (essential, as multiple client visits per day are required)
- Excellent communication skills and a strong customer-service mindset
Job Types: Full-time, Contract
Job Types: Full-time, Permanent
Application Question(s):
- Own reliable vehicle to travel?
Experience:
- IT Support: 3 years (Preferred)
Work Location: In person
Title: IT Desktop & Field Support Technician
Company: WaRCoM
Location: Cape Town
