Overview
IT Coordinator Jobs in Cape Town at PEP Africa
POSITION: IT COORDINATOR
DEPARTMENT: ENTERPRISE SOLUTIONS
LOCATION: CAPE TOWN
PURPOSE OF THE POSITION: To deliver a support service with regards to PEP Africa’s IT systems and processes, dealing with day-to-day business IT requirements and serve as the link between external IT support and end-users
KEY RESPONSIBILITIES:
1. Provide desktop and Country DC Network Infrastructure support
- Evaluate queries to determine if escalation is required, manage trends and ensure tickets are resolved timeously and cost effectively
- Have regular interaction with Desktop support management to support Central Office and DC Dynamos
- Provide supervision, training, support and mentorship to the IT assistant in fulfilling these tasks
2. Store POS and Store Network Infrastructure support
- Maintain infrastructure by escalating issues to relevant stakeholders
- Maintain devices allowed on store network
- Maintain allowed sites accessed from store network (whitelist)
3. Liaise and Coordinate with Pepkor IT Desktop Support regarding all PEP Africa IT needs
- Communicate solutions and next steps to all stakeholders
- Oversee coordination with Pepkor IT Desktop Support
4. Provide DC Support
- Coordinate processes to resolve power and network connectivity issues
- Monitor DC network performance and take interventions necessary to improve connectivity where possible.
- Coordinate delivery, installation and maintenance of server & network equipment
5. Manage end-to-end procurement function for all IT equipment and selected Software applications
- Manage end-to-end procurement function for all IT hardware & software
- Evaluating hardware & software requirements and testing compatibility within the PEP environment
- Manage relationships with suppliers to obtain best prices and ensure capex sign-off
- Negotiate with hardware suppliers
- Manage expenditure according to predetermined budgets throughout the year and invoices submitted on SAP for payment
- Ensure all IT equipment & accessories are delivered to the countries via the Durban DC.
6. Control IT / POS Equipment and Software applications
- Management of the movement of equipment (i.e the IT Lifecycle)
- Stock control
- Managing software and licences
7. Relationship Management
- Build and maintain effective and cooperative relationships with internal and external stakeholders
- On-going communication and feedback to update/inform parties on progress until resolutions have been reached
8. Reporting
- Use reporting information to monitor and keep track of data usage
- Use reporting to identify anomalies and protect business interests
9. System Support
- General maintenance of / assistance with AMS
- Workspace support, i.e Google vs Microsoft software suites
10. Project Coordination
- Ensure successful implementation of selected IT related projects in CO, DDC & countries
- Projects will be monitored for risks and issues, communicated timeously, and escalated until resolved
- Assist with ad hoc tasks / projects
11. Cost Centre/ Budget
- Ensure timeous spending of the FY hardware budgets
JOB INCUMBENT REQUIREMENTS:
- Grade 12
- Relevant Advanced Diploma
- 3+ years’ systems / IT experience
- Retail industry experience is advantageous
- Strong affinity for IT processes
- Computer literacy: Advanced
- Fanatical attention to detail
- Service orientated
- SA citizen
Competencies required: Honesty; Passion & Resourcefulness; Problem assessment; Detail orientation; Planning, organizing and control; Service orientation; Stress Tolerance; Confidence and decisiveness; Building and maintaining relationships, Able to function independently & Good communication skills.
CLOSING DATE: 21 May 2026
If you are interested and meet the minimum requirements, click here to apply OR send your CV to [email protected].
PEP Africa strives for equal opportunity in terms of its employment equity guidelines.
Work Location: In person
Title: IT Coordinator
Company: PEP Africa
Location: Cape Town
