Overview
IT Application Support Specialist Jobs in Cairo, Egypt at Hypercell
Title: IT Application Support Specialist
Company: Hypercell
Location: Cairo, Egypt
Company Description
Hypercell is an Egyptian software development firm headquartered in Cairo, Egypt. The company collaborates closely with clients to deliver highly customized solutions while maintaining a commitment to quality.
Role Description
This is a full-time on-site role for a IT Application Support located in Cairo, Egypt. The IT Application Support will provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis.
Qualifications
- Bachelor's degree in computer science, Information Technology, or related field
- At least 4~5 years' experience with IT application system support and troubleshooting.
- Proven experience in IT application maintenance (patching, upgrades, transport management).
- Strong background with SQL with different type of databases to provide proper troubleshooting.
- Strong background in incident and problem management, including coordination and resolution of critical production issues.
- High proficiency in English, both written and verbal, to effectively document procedures and collaborate with stakeholders.
- Familiarity with core banking environments and Finacle application is a significant advantage.
- Experience in generating reports and dashboards using SAP BusinessObjects, Crystal Reports, or similar reporting tools.
- SAP Certification(s) in relevant module(s) (e.g., SAP BASIS, SAP FI/CO, SAP ABAP, or SAP S/4HANA) is preferred.
Responsibilities
- Application Support: Provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis
- Application Maintenance: Perform regular maintenance tasks, such as system updates, patches, and upgrades. Minor application performance and identify potential issues proactively.
- Incident Management: Coordinate incident routing and response, manage the workload, own the root cause analysis and provide resolution as necessary with adherence to the approved service level agreement.
- Application Enhancement: Collaborate with business users to gather requirements for application enhancements and new features. Develop and implement solutions to meet business needs
- Problem Management: Identify and address recurring issues, provide root cause analysis and permanent resolution.
- Documentation: Create and maintain comprehensive documentation for supported applications, including user manuals, technical guides, and knowledge base articles.
- Compliance: Adhere to IT security policies and procedures related to IT security and compliance.
- User Management: User creation and knowledge of system integration with 2-factor Authentication
- Provide business analysis and requirements-gathering support for end-users.