ISP 2nd Line Network Engineer Jobs in Cape Town, South Africa at Datacentrix
Responsibilities
:
Logging of Incidents and Service Requests, ensuring end to end management and ownership of tickets.
Identify and escalate requests requiring urgent attention to resolve as quickly as possible.
Ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
Liaise with various 3rd parties, internally and externally, toward achieving resolution within SLA.
Adherence to call lifecycle processes and procedures.
Maintain adequate knowledge of supported systems to provide high-level support.
Maintains and consistently demonstrates a general knowledge of service desk guidelines, processes and procedures
Assist with internal adhoc IT support queries.
Liaising with the project management team, 3rd line engineers and network engineers on a regular basis.
Will be part of an after-hours standby rotation cycle.
For more information please contact:
Mashadi Seletisha
Title: ISP 2nd Line Network Engineer
Company: Datacentrix
Location: Cape Town, South Africa
Category:
