Overview
International Customer Service BAE; HC Jobs in Cape Town, South Africa at Boomerang Marketing
Position: International Customer Service BAE (HC)
Job Description
The International Customer Service BAE is responsible for delivering high-quality customer service through inbound calls, emails, and digital chat channels. This frontline role is focused on resolving customer enquiries, providing accurate information, and ensuring a positive customer experience that aligns with the campaigns values and service standards.
Key Responsibilities:
- Handle inbound interactions in a professional and friendly manner
- Resolve customer enquiries, complaints, and requests efficiently and accurately
- Follow campaign, client, and internal procedures at all times
- Meet individual and team performance targets, including quality, productivity, and attendance
- Accurately capture and update customer information on CRM systems
- Escalate complex or unresolved issues according to agreed processes
- Maintain a high standard of customer care and brand representation
- Participate in training, coaching sessions, and team meetings
- Adhere to compliance, data protection, and confidentiality requirements
Requirements
- History of dealing with vulnerable customers (Essential)
- Strong verbal and written communication skills
- Ability to handle difficult conversations with professionalism
- Basic computer literacy and ability to learn new systems quickly
- Strong attention to detail and accuracy
Requirements
2 – 3 years BPO experience (Essential) Medical experience (Advantageous) History of dealing with vulnerable customers (Essential) Chat experience (Critical) Strong verbal and written communication skills Ability to handle difficult conversations with professionalism Basic computer literacy and ability to learn new systems quickly Strong attention to detail and accuracy
Title: International Customer Service BAE; HC
Company: Boomerang Marketing
Location: Cape Town, South Africa
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