Overview
Installation & Support Technician Jobs in Bloemfontein, South Africa at Lesaka Technologies Inc.
We’re Hiring:
Installation & Support Technician – Lesaka Merchant Division (Hospitality), Bloemfontein (Free State)
Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated Installation & Support Technician to join us in Bloemfontein, Free State.
The successful candidate will report to the Area Manager and will play a key role in delivering high‑quality POS installations, client training, and post‑implementation support across the region.
This is an excellent opportunity for a hands‑on, customer‑focused technician who enjoys working in fast‑paced environments, solving problems in the field, and owning projects from start to finish.
What You’ll Do
As an Installation & Support Technician, your responsibilities will include:
POS Installations & Go‑Lives
- Installing and configuring POS hardware and software at client sites
- Executing POS and Back Office setups (stock control, administration, reporting)
- Managing go‑lives, including after‑hours support and hand‑holding
- Ensuring all installations meet quality, compliance, and SOP standards
Technical Support
- Providing technical and software support during business hours
- Delivering after‑hours standby support as per the regional roster
- Escalating or coordinating support cases to ensure timely resolution
Client Training & Handover
- Training client staff on POS and Back Office systems
- Ensuring clients are confident and operational before handover
- Obtaining client readiness and sign‑off where applicable
Team & Operational Support
- Collaborating with the regional technical team
- Taking ownership of allocated installation sections (POS or Back Office)
- Supporting team continuity during critical operational periods
Accountability & Ownership
- Taking full responsibility for assigned installations and support tasks
- Completing tasks regardless of time pressures or operational challenges
- Delivering professional, client‑centric service at all times
Minimum Requirements
To be considered, you must have:
- An IT qualification (A+ and N+ highly recommended)
- Windows networking experience
- 3–5 years of experience in the IT or technical support field
- Strong technical support background (essential)
- Excellent English communication skills (written & verbal)
- Strong problem‑solving capabilities
- Ability to work independently with minimal supervision
- Willingness to work irregular hours and travel across the Free State & surrounding areas
- Your own reliable vehicle
Who We’re Looking For Someone Who Is
- Customer‑centric
- Technically confident
- Calm under pressure
- Proactive and solutions‑driven
- Comfortable working independently in the field
Preference will be given in support of EE / AA measures.
Working Conditions
- Monday – Friday, 08:00–17:00
- After‑hours work required during go‑lives and critical support periods
- Standby duties as per the regional support roster
Key Result Areas (KRAs) Successful POS Implementations
- Installations completed on time and to standard
- Smooth go‑lives with minimal post‑implementation issues
Quality & Compliance
- Alignment to SOPs and technical standards
- Accurate configurations with minimal rework
Client Training & Readiness
- Confident, well‑trained client staff
- Smooth handovers with reduced dependency
Technical Support Delivery
- Responsive, effective support during business and after‑hours
- Issues resolved within acceptable timelines
Ownership & Reliability
- Full accountability for assigned work
- Reliable participation in standby and after‑hours duties
Team Contribution
- Effective collaboration
- Support during high‑demand periods
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Title: Installation & Support Technician
Company: Lesaka Technologies Inc.
Location: Bloemfontein, South Africa
Category: