Overview
Information Technology Support Specialist Jobs in New Cairo, Cairo, Egypt at International Turnkey Systems – ITS
Title: Information Technology Support Specialist
Company: International Turnkey Systems – ITS
Location: New Cairo, Cairo, Egypt
We are seeking a skilled IT Support Specialist to provide onsite technical support to end users. The role involves troubleshooting hardware, software, and network-related issues, supporting end-user devices and meeting rooms, and ensuring timely resolution of incidents in line with IT service standards.
Key Responsibilities
- Provide comprehensive onsite and remote technical support for Windows 10, Android, and iOS devices.
- Identify, diagnose, and resolve hardware, software, email, internet connectivity, and network printer issues.
- Deliver, tag, set up, and assist in the configuration of desktops, laptops, and peripheral devices for end users.
- Log, track, and update incident and service request tickets using an IT Service Management (ITSM) tool.
- Provide Smart Hands support for network infrastructure and data center environments as required.
- Support meeting rooms and Audio-Visual (AV) equipment, including Polycom systems.
- Work closely with internal IT teams and stakeholders to ensure timely and effective issue resolution.
- Perform additional IT-related tasks and support activities as assigned.
Qualifications & Experience
- Bachelor’s degree or diploma in Computer Science, Engineering, or a related field.
- 1-3 years of relevant experience in IT support or desktop support roles.
- Hands-on experience with: Active Directory, Microsoft Office 365 and OneDrive, Windows 10, Android, and iOS operating systems
- Basic understanding of LAN networking concepts.
- Familiarity with server room and data center environments is an advantage.
- ITIL certification is preferred.