Overview
Information Technology Support Specialist Jobs in Plaines Wilhems District, Mauritius at ManagedRacks
Title: Information Technology Support Specialist
Company: ManagedRacks
Location: Plaines Wilhems District, Mauritius
THE DEPARTMENT
The team is responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from; how to set up an email account to system diagnostics and provisioning the expansion of its cloud-based services.
The position of IT Support Specialist will be to provide effective IT assistance across all aspects of the business.
The successful candidate needs to have strong communication skills, experience in a similar role, self-motivated and organised. Holding a driving license is advantageous to be able to commute to our Ebene office.
The position requires the IT Support Specialist to work to cover local MRU time zone as well as GMT time zone with a degree of flexibility.
THE POSITION
The IT support specialist is responsible for supporting and maintaining the following aspects of the business:
• Line 1 and Line 2 support.
• Handle & process Inbound IT support requests through a ticketing system.
• Supporting onsite client in local office with all IT related issues.
• Solid understanding and experience in managing Office 365 environments
• Microsoft Server experience required, administering active directory
• Experience in desktop and server support
• Troubleshooting experience imperative, and demonstrate ability to troubleshoot
• Daily management of cloud-based backup services.
• Morning routine checks of our core services and escalate issues to line manager and UK Managing director where required.
• Opportunity to develop professionally in a growing business.