Overview
Inbound Team Manager Jobs in Randburg at Metropolitan Revenue Collections
JOB PURPOSE
· To lead, develop and coach a team of Customer Care Agents by driving the daily production and achievement of set targets and SLAs; and providing accurate daily reporting on individual and team performance.
· To conduct thorough investigation of all Debtor’s complaints and queries in accordance with the company’s policies and procedures, ensuring a fair outcome in all cases, which is clearly communicated to all stakeholders.
QUALIFICATIONS & EXPERIENCE REQUIRED
· Minimum Matric qualification is mandatory.
· Tertiary qualification in Credit Management, Risk Management or Business Management is an advantage.
· Minimum 2 years Team Leader/Supervisor experience in a customer complaints inbound call centre. Collections experience is an advantage.
· Knowledge or understanding of contact centre technology and methodologies.
· Working knowledge of South African regulatory and legal compliance requirements.
· Experience in disciplinary and performance improvement processes.
·Leadership abilities
·Aptitude in decision-making and problem-solving
· Excell including V-Lookup
· Working knowledge of MS Office packages with intermediate proficiency in Excel.
COMPETENCIES & SKILLS REQUIRED
· Ability to work under pressure.
· Aptitude in decision-making and problem-solving
· Customer Centric
· Excellent organisational, planning and time management skills.
· Positive attitude and energetic.
· Proven ability to meet targets and deadlines.
· Self-driven and self-motivated.
· Strong leadership and coaching skills.
· Strong values of curiosity, collaboration, entrepreneurial spirit, passion for winning and trustworthiness.
· Strong verbal, written and interpersonal communication skills.
· Team-player.
NB: Must be willing to work 9 hour shifts between 07h00 to 21h00 Monday to Friday and work from 08h00 to 15h00 on Public Holidays and Saturdays.
If you have not been contacted within 2 weeks, please consider your application as unsuccessful.
Job Types: Full-time, Permanent
Pay: From R12 000,00 per month
Application Question(s):
- How many years Team Leader/supervisory experience do you have in a customer complaints/inbound environment?
- How many years experience do you have in a Debt Collections call center?
- What is your salary expectation per month?
Work Location: In person
Title: Inbound Team Manager
Company: Metropolitan Revenue Collections
Location: Randburg
