ICT SUPPORT

Join Our Team at IIE Rosebank International

The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa’s leading private education provider. From our humble beginning in 1909, Rosebank International has grown to a student population of more than 41,000 students nationwide.

As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students’ lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.

Join us on our journey of shaping futures!

Job Purpose:

Responding and resolving the incidents involving applications and related equipment used at the workplace. Assist users and enable them to make effective use of systems and equipment. Provide support to users and problem solving on systems in the form of investigating, identification, root cause analysis and resolution of problem, providing info about the systems, and escalating problems not resolved within defined service level requirements.

Duties and Responsibilities

• Provide technical support to staff and students on hardware, software, printers, and network-related issues.
• Assist with setup, installation, and configuration of desktops, laptops, projectors, printers, and other ICT equipment.
• Support computer lab preparation and maintenance.
• Assist with imaging and deployment of new devices.
• Monitor and troubleshoot network connectivity issues, including WiFi access points and LAN connections.
• Support audiovisual equipment during classes, events, and presentations.
• Assist with printer support and printing software administration.
• Escalate unresolved technical issues to senior ICT staff.
• Ensure ICT equipment is maintained in accordance with company policies and procedures.
• Provide professional and friendly customer service to users.

Minimum Requirements

• High certificate, Diploma or Degree in Information Technology, Computer Science, or related field (completed or currently studying). CompTIA a+ beneficial
• Basic understanding of computer hardware, networking, and Microsoft applications.
• Knowledge of Windows 10/11 and Microsoft 365.
• Good communication and problem-solving skills.
• Willingness to learn and work in a fast-paced environment.
• Ability to work independently and as part of a team.

Advantageous Skills

• Basic networking knowledge (switches, WiFi, IP addressing).
• Exposure to Active Directory and Azure environments.
• Understanding of printer management solutions such as Papercut.
• Basic data analytics or reporting skills.
• Experience with audiovisual equipment setup and support.
• CompTIA a+

Competencies

• Customer service orientation
• Attention to detail
• Time management
• Troubleshooting skills
• Teamwork
• Adaptability and willingness to learn

Rosebank International is an equal opportunities employer however preference will be given to EE and South African candidates.