Overview

HR Manager Jobs in Cape Town, South Africa at Totalstay

Totalstay is a Cape Town-based hospitality and short-term rental management company operating 700+ keys across multiple properties. The People Operations function supports 300+ employees across permanent and fixed-term operational staff and permanent head office staff.

The HR Manager leads the People Operations function
, providing strategic and operational HR oversight across a multi-property environment. This is a new hire appointment into an established function with active compliance work streams, an outsourced HR/IR and payroll provider relationship, and three direct reports. The right candidate will take ownership quickly, manage complexity independently, and drive the function forward without a long runway.

KEY RESPONSIBILITIES
People Operations Leadership

  • Own the full People Operations function across all Totalstay properties and head office.
  • Provide strategic and operational HR direction aligned to business growth and legislative requirements.
  • Lead, develop, and performance – manage three direct reports:
    Workforce Operations Manager, HR Administrator, and Training Administrator.
  • Maintain and govern the People Operations Google Drive as the working environment, with Roubler as the system of record.

Compliance & Statutory Obligations

  • Own the annual HR compliance calendar and ensure all statutory deadlines are met – EEA, Skills Development Act, BCEA, POPIA.
  • Manage Employment Equity obligations as a designated employer: plan, consult, and report.
  • Lead CATHSSETA engagement including WSP/ATR submission, cost pre-authorisation, and SDF responsibilities.
  • Ensure POPIA compliance across all HR data handling, including the data processing agreement with the outsourced payroll and HR/IR provider.
  • Maintain audit-ready documentation across the full employee lifecycle.

Outsourced Provider Management

  • Manage the day-to-day and strategic relationship with the outsourced payroll and HR/IR provider.
  • Hold the provider accountable to agreed scope using the original quotation as the operative reference document.
  • Monitor billing accuracy, flag scope creep, and elevate cost risks – particularly around uncapped services such as WSP/ATR compilation and casual billing.
  • Ensure IR process integrity: disciplinary hearings, grievances, and CCMA matters are handled procedurally and within agreed scope.
  • Drive the outstanding POPIA data processing agreement to completion.

Employee Relations & IR

  • Oversee all disciplinary and grievance matters, ensuring procedural fairness in line with the LRA and company policy.
  • Act as the primary point of escalation for complex or sensitive ER matters before external referral.
  • Maintain the disciplinary tracking log and identify trends for senior leadership reporting.

HR Administration & Employee Lifecycle

  • Oversee end-to-end employee lifecycle: recruitment, onboarding, contracts, probation, performance, and exits.
  • Ensure all employment contracts are legally compliant, up to date, and signed across all staff categories.
  • Maintain and update the HR SOP library and company policy document on a defined review cycle.

Payroll Oversight

  • Oversee payroll inputs, accuracy, and exception management in partnership with the outsourced provider and Finance.
  • Manage Pay Space (leave administration) and ensure alignment with Roubler (workforce management and records).
  • Authorise payroll-related exceptions and flag risks to Finance and senior leadership.

Performance Management

  • Establish and implement a functional performance management framework.
  • Evaluate and decide between available options:
    Pay Space module activation, standalone tooling, or a structured manual framework.
  • Ensure performance cycles are tracked, documented, and linked to development conversations.

Training & Development

  • Lead the Training & Development function through the Training Administrator, providing direction, priorities, and accountability.
  • Oversee the annual training calendar – planning, delivery tracking, and post-training evaluation.
  • Ensure all mandatory training is completed, recorded, and audit-ready for SETA and DoL purposes.
  • Govern the CATHSSETA WSP/ATR submission process, including scope and cost pre-authorisation with the outsourced provider.
  • Ensure Google…

Title: HR Manager

Company: Totalstay

Location: Cape Town, South Africa

Category:

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