Overview
Housekeeping Manager Jobs in Zanzibar North, Tanzania at Catalonia Hotels & Resorts
Title: Housekeeping Manager
Company: Catalonia Hotels & Resorts
Location: Zanzibar North, Tanzania
About the Company
Catalonia Hotels and Resorts, one of the leading family-owned chain hotels in Spain and Caribbean Island, into integration of an expanding international company. Recognized as the "Most Welcoming Hotel Chain in Spain" in the Booking.com Traveller Review Awards 2025, the company currently has 80 establishments located in more than 25 different destinations. We are currently looking to hire passionate and skilled professionals for the following roles for new opening based in Zanzibar, Tanzania.
About the Role
Housekeeping Manager is responsible for leading and managing the housekeeping department to ensure the highest standards of cleanliness, hygiene, and guest satisfaction. During the pre-opening phase, the role focuses on setting up systems, recruiting and training staff, and preparing the property for opening. Post-opening, the role ensures smooth daily operations and continuous quality improvement.
Main Responsibilities
- Develop housekeeping policies, SOPs, and operational manuals
- Plan and set up housekeeping systems, workflows, and reporting structures
- Participate in hotel project meetings and coordinate with contractors/vendors
- Identify and procure housekeeping equipment, linen, uniforms, and cleaning supplies
- Conduct inventory planning and establish par stock levels
- Recruit, train, and onboard housekeeping staff
- Set up laundry operations (in-house or outsourced)
- Perform deep cleaning and final room inspections before opening
- Coordinate with other departments (Front Office, Engineering, F&B) for readiness
Operational Responsibilities
- Oversee daily housekeeping operations (rooms, public areas, laundry)
- Ensure cleanliness standards meet brand and hotel expectations
- Conduct regular inspections of guest rooms and public areas
- Manage staff scheduling, attendance, and performance
- Handle guest complaints and special requests efficiently
- Maintain linen, uniforms, and supplies inventory
- Control departmental budget and expenses
- Ensure compliance with health, safety, and hygiene standards
- Coordinate with maintenance for repairs and preventive maintenance
- Prepare reports (daily, weekly, monthly) for management
Leadership & Team Management
- Lead, train, and motivate housekeeping team
- Conduct performance evaluations and provide coaching
- Ensure staff discipline and adherence to hotel policies
- Promote teamwork and a positive work environment
Quality & Compliance
- Implement quality control systems and audits
- Ensure compliance with local health regulations and hotel standards
- Maintain high standards of sanitation and infection control
Qualifications
- Bachelor’s degree or Diploma or Certificate in Hospitality Management or related field
- Minimum 7–10 years of housekeeping experience, with at least 5 years in a leadership role
- Pre-opening hotel experience is highly preferred
- Strong leadership and organizational skills
- Good communication and problem-solving abilities
- Knowledge of housekeeping systems and inventory control
- Attention to detail and high standards of cleanliness
Required Skills
- Leadership & Team Management
- Planning & Organization
- Attention to Detail
- Time Management
- Budget Control
- Guest Service Excellence