Overview
Hotel Receptionist Jobs in Cape Town, Western Cape, South Africa at The President Hotel
Title: Hotel Receptionist
Company: The President Hotel
Location: Cape Town, Western Cape, South Africa
Because every great hotel stay begins with a warm welcome and a confident smile.
At The President Hotel, the hotel front desk is more than just check-ins and check-outs, it's where first impressions are made, guest relationships begin, and memorable hotel stays are created. As we continue our journey toward luxury, we're looking for a Hotel Receptionist who can deliver exceptional guest service while keeping the hotel Front Office running smoothly and professionally at a very busy front desk.
If you know your way around OPERA PMS, enjoy working with people, and thrive in a busy hotel environment, this role is for you.
Minimum Requirements
- Matric Certificate (Grade 12)
- Hospitality qualification or diploma (advantageous)
- Minimum 2 years' experience within a hotel front office or hotel reception environment
- Previous experience as a Hotel Receptionist or Front Office Receptionist preferred
- Strong hands-on OPERA PMS experience essential
- Strong computer literacy, including OPERA PMS and Microsoft Office
- Experience within a busy 4-star or 5-star hotel environment preferred
- Excellent communication and guest service skills
- Ability to work shifts, weekends, and public holidays
- Professional grooming and presentation
- CV must be fully updated prior to submission
What You'll Be Doing
- Welcoming hotel guests with warmth, professionalism, and confidence
- Managing hotel check-ins and check-outs efficiently using OPERA PMS
- Assisting guests with requests, queries, and general hotel information
- Handling guest complaints and concerns professionally and efficiently
- Ensuring all guest profiles, bookings, and billing details are accurate
- Managing cashiering procedures and daily hotel reception administration
- Communicating effectively with Housekeeping and other hotel departments
- Monitoring arrivals, departures, room allocations, and guest requests
- Maintaining hotel Front Office standards and SOPs at all times
- Delivering exceptional hotel guest service and creating memorable experiences
- Keeping the hotel reception area neat, organised, and professional
- Supporting the Front Office team wherever needed to ensure smooth hotel operations
Why Join The President Hotel
- Be part of a hotel team that genuinely cares about guest experience
- Work in a high-volume, professional hotel environment
- Play a key role in our journey toward luxury
- Engage with a diverse international hotel guest base
- Competitive salary, company contribution to medical and pension and great team culture