Overview
Hotel Manager Jobs in Kenya at Interlink Management and Development Consultants Company Limited
Title: Hotel Manager
Company: Interlink Management and Development Consultants Company Limited
Location: Kenya
General Manager – Boutique Safari Hotel/Lodge
📍 Location: Amboseli & Maasai Mara, Kenya
💰 Salary: KES 70,000 – 100,000 (commensurate with experience)
Lead Exceptional Hospitality in Kenya's Iconic Safari Destinations
Our client is seeking a dynamic, hands-on, and commercially minded General Manager to lead the operations of a boutique safari hotel/lodge. This is an exciting opportunity for a hospitality professional who is passionate about delivering outstanding guest experiences, building high-performing teams, and driving sustainable business growth.
The successful candidate will provide strategic leadership while overseeing the day-to-day management of all hotel operations, ensuring operational excellence, financial performance, and an unforgettable guest experience.
Key ResponsibilitiesStrategic Leadership
- Develop and execute the hotel's strategic and operational plans.
- Drive business growth, profitability, and operational excellence.
- Identify new revenue opportunities and strategic partnerships.
- Monitor market trends and position the hotel competitively.
- Prepare and present performance reports to the Owners.
Operations Management
- Lead the daily operations of the hotel across all departments.
- Ensure seamless coordination between Front Office, Housekeeping, Food & Beverage, Maintenance, Finance & Administration, Security, and Sales & Marketing.
- Maintain exceptional hospitality standards and service quality.
- Oversee the effective management of hotel facilities and assets.
Financial Management
- Develop and manage annual budgets.
- Monitor revenue, expenditure, and profitability.
- Implement effective cost-control measures.
- Drive occupancy, Average Daily Rate (ADR), RevPAR, and Food & Beverage revenue growth.
Guest Experience
- Deliver exceptional guest satisfaction and memorable experiences.
- Manage guest feedback and service recovery professionally.
- Strengthen customer loyalty and repeat business through continuous improvement initiatives.
Sales & Business Development
- Build relationships with tour operators, travel agents, corporate clients, NGOs, and government agencies.
- Support marketing initiatives that increase occupancy and brand visibility.
- Position the hotel as a preferred safari destination.
People Leadership
- Recruit, coach, and develop high-performing teams.
- Foster a culture of accountability, collaboration, and service excellence.
- Lead performance management, employee engagement, and staff development initiatives.
Quality, Compliance & Sustainability
- Ensure compliance with hospitality regulations, labour laws, and health and safety standards.
- Promote environmental stewardship and sustainable tourism practices.
- Strengthen risk management and business continuity processes.
Community & Stakeholder Engagement
- Build strong relationships with local communities and tourism stakeholders.
- Represent the hotel in industry forums and professional associations.
- Support meaningful corporate social responsibility initiatives.
Key Performance IndicatorsFinancial
- Revenue Growth
- Gross Operating Profit (GOP)
- Budget Adherence
- Cost Control
- Occupancy Rate
- Average Daily Rate (ADR)
- Revenue per Available Room (RevPAR)
Customer
- Guest Satisfaction Scores
- Online Review Ratings
- Guest Retention
- Complaint Resolution Time
People
- Employee Engagement
- Staff Retention
- Training Completion
- Performance Management Compliance
Operations
- Service Quality Standards
- Health & Safety Compliance
- Audit Results
- Maintenance Response Times
Qualifications & Experience
- Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum 5 years' experience in hotel or lodge management, preferably within the hospitality or tourism sector.
- Strong financial, commercial, and operational management skills.
- Demonstrated ability to lead diverse teams and deliver exceptional guest experiences.
- Excellent communication, stakeholder management, and problem-solving skills.
Why Join Us?
✔ Lead a unique boutique safari hospitality experience.
✔ Work in two of Kenya's most iconic tourism destinations.
✔ Shape a culture of excellence and innovation.
✔ Make a lasting impact on guests, employees, and local communities.
Apply Now
If you are an experienced hospitality leader with a passion for operational excellence and guest satisfaction, we would love to hear from you.
Application Link: https://interlinkmanagementltd.zohorecruit.com/jobs/Interlink