Overview
Hotel General Manager Jobs in Abuja, Federal Capital Territory, Nigeria at Bolton White Group
Title: Hotel General Manager
Company: Bolton White Group
Location: Abuja, Federal Capital Territory, Nigeria
Job Summary
The Hotel General Manager is responsible for the overall strategic leadership, operational excellence, and financial performance of a five-star hotel. This role requires a seasoned hospitality professional with a proven track record in luxury hotel management, delivering exceptional guest experiences, leading high-performing teams, and driving sustainable profitability.
Key Responsibilities
1. Strategic Leadership & Business Performance
- Provide visionary leadership aligned with the hotel’s brand standards and ownership goals
- Develop and execute business strategies to maximize revenue, market share, and profitability
- Analyze financial reports, budgets, and forecasts to drive performance improvements
- Identify growth opportunities, partnerships, and market positioning strategies
2. Operational Excellence
- Oversee all hotel operations, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Sales
- Ensure seamless service delivery consistent with five-star standards
- Implement and maintain Standard Operating Procedures (SOPs)
- Drive continuous improvement in service quality and operational efficiency
3. Guest Experience & Brand Standards
- Champion a culture of exceptional guest service and personalized experiences
- Monitor guest feedback, online reviews, and satisfaction metrics
- Ensure strict adherence to luxury brand standards and quality benchmarks
- Resolve high-level guest concerns with professionalism and discretion
4. Financial Management
- Develop and manage annual budgets, P&L statements, and capital expenditure plans
- Drive revenue through pricing strategies, yield management, and upselling initiatives
- Control costs while maintaining service excellence
- Ensure compliance with financial policies and audit requirements
5. People Leadership & Talent Development
- Lead, mentor, and inspire a diverse team of department heads and staff
- Foster a high-performance culture focused on accountability, engagement, and service excellence
- Oversee recruitment, training, succession planning, and performance management
- Promote employee well-being, retention, and professional growth
6. Sales, Marketing & Revenue Optimization
- Collaborate with Sales & Marketing to drive occupancy and brand visibility
- Build strong relationships with corporate clients, travel partners, and stakeholders
- Oversee revenue management strategies, including pricing, segmentation, and distribution channels
- Represent the hotel at industry events and networking platforms
7. Compliance, Risk & Asset Management
- Ensure compliance with local laws, health & safety regulations, and brand policies
- Oversee risk management, crisis response, and emergency preparedness
- Maintain and enhance the physical asset through preventive maintenance and upgrades
- Safeguard the hotel’s reputation and operational integrity
Requirements & Qualifications
Education
- Bachelor’s degree in Hospitality Management, Business Administration, or related field
- MBA or advanced degree is an added advantage
- Accounting Background is also an added advantage.
Experience
- Minimum of 10–20 years of progressive experience in hotel management
- At least 5+ years as a General Manager or Hotel Manager in a five-star or luxury property
- Proven success in managing large-scale operations and high-revenue properties
Core Competencies
- Strong leadership and executive presence
- Exceptional financial acumen and business strategy skills
- Deep understanding of luxury hospitality standards
- Excellent communication, negotiation, and stakeholder management skills
- Customer-centric mindset with attention to detail
- Crisis management and problem-solving ability
Key Performance Indicators (KPIs)
- Revenue growth (RevPAR, ADR, occupancy rates)
- Guest satisfaction scores (e.g., NPS, online ratings)
- Employee engagement and retention rates
- Cost control and profit margins
- Brand compliance and audit scores
Personal Attributes
- Charismatic and results-driven leader
- High emotional intelligence and cultural awareness
- Passion for hospitality excellence
- Resilient, adaptable, and decisive