Overview
Helpdesk Technician Jobs in Johannesburg at Microlight Investments
· Serving as the first point of contact for customers / clients seeking technical assistance over the phone or email
· Performing remote troubleshooting through diagnostic techniques and pertinent questions
· Determining the best solution based on the issue and details provided by customers
· Logging and Closing Calls
· Walk the customer through the problem-solving process
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on products or services
· Record events and problems and their resolution in logs
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Identify and suggest possible improvements on procedures
· Locate, Test and Report Bugs
· Write up Troubleshooting methods and recommendations
· Provide customers and clients with a safe and secure platform and terminal to alleviate frustrations and problems and ultimately give them security and stability through guidance and support
· Internal Technical Support
Pay: From R15 000,00 per month
Work Location: In person
Title: Helpdesk Technician
Company: Microlight Investments
Location: Johannesburg
