Overview
Help Desk Team Lead Jobs in Cairo, Egypt at Cleopatra Hospitals Group
Title: Help Desk Team Lead
Company: Cleopatra Hospitals Group
Location: Cairo, Egypt
Core Responsibilities: –
- Strong experience in dispatching issues.
- Monitoring the performance of team and escalate issues to IT Managers.
- Strong knowledge of ITSM guidelines
- Very good experience with IT tools support techniques
- Experience in supporting infrastructure and HIS systems.
- Lead helpdesk team/s, who provide support to hospital users.
- Design and implement an operations and communication strategy to promote a positive brand and image for the team.
- Monitor the team’s timely resolution of requests and issues to ensure service level commitments are consistently met.
- Troubleshoot hardware and software issues, acting as an escalation point for the team as needed.
- Support and assist program management of end user onboarding and off boarding activities.
- Act as a key contributor for defining, delivering, and supporting IT solutions and initiatives; a wide degree of creativity and initiative is expected.
- Work with management and teams to set goals, achieve results and be accountable for IT service level commitments and strategic plans.
Qualifications: –
- Bachelor's degree in information technology, computer science or related field or equivalent experience.
- 3+ years’ experience in IT operations in supervisory level.
- At least 6 years of experience in IT preferred within healthcare field.