Head of Underwriting

Overview

Head of Underwriting Jobs in Centurion at PSG Insure

Responsibilities:

Strategic Leadership:

· Support the formulation of STA strategy by identifying key areas through which the associated Underwriting experience should be advanced to be relevant and market leading

· Drive continuous improvement within Underwriting, Conversions and Technical Underwriting areas – people, process, technology, data

· Formulation of operational plan in relation to STA strategy, and execution thereof, for each area within the Underwriting domain

· Stay up to date with industry trends, market dynamics and emerging models to identify opportunities for innovation and competitive advantage

Operations Management:

· Ownership and optimization of the Underwriting value chain and associated systems (Underwriting, Conversions, Technical Underwriting)

· Ensure relevance of Underwriting performance metrics

· Ensure SLA adherence, and the attainment of key performance metric targets (e.g. utilization, rework, telephone availability, abandoned calls)

· Drive attainment of positive customer experience and net promoter score targets

· Management of team e.g. performance management, talent management, succession planning, training

· Ownership of IT tickets/errors/product gaps which impact the Underwriting domain and Adviser experience

· Responsible for technical queries of advisers iro Platform product offerings

· Negotiate with insurer on any binder actions, rates, new business requirements

· Manage the binder audits

Profitability:

· Binder profitability management

· Retention of existing clients

· New business growth/organic growth

Stakeholder/Relationship Management/Customer Service:

· Management of Adviser relationships

· Resolve Adviser queries, escalations and complaints

· Compliance and Risk Management:

· Ensure compliance with binder and regulatory requirements

· Monitor and mitigate risks associated with Underwriting activities

Skill sets required:

· Bachelor’s degree

· FAIS and RE compliant

· Key individual qualifications would be advantageous

· Minimum 10 years of work experience, with at least 5 years in a senior management role

· Proven track record of driving financial and operational performance within a division

· Experience in managing Underwriting environments

· Analytical capability and exposure to BI tools

· Experience in delivering automation and optimization initiatives

· Proven track record of interacting with Advisers/clients

· Excellent leadership skills

· Problem solving skills

· Deep understanding of South African insurance market, outsource/binder environment

· Demonstratable knowledge of personal and commercial lines underwriting

· Policy administration system experience and a solid understanding of how insurance systems work

· Experience with workflow systems, and the enhancement thereof

· Calm under pressure

· Great communicator

· Structured/process driven

· Attention to detail

· Able to execute and follow instructions

· Eager to learn, improve and optimize

Work Location: In person

Title: Head of Underwriting

Company: PSG Insure

Location: Centurion