Overview
Head of Client Operations / Sales Team Leader Jobs in Umhlanga Rocks at LSR Electrical Solutions
LSR Services Group is a growing property maintenance company supporting letting agents, landlords, property managers and property professionals across London and beyond.
We provide a fully coordinated maintenance solution, helping clients manage reactive maintenance, planned works, repairs, reports, quotes, follow-on works and ongoing property support. Our focus is not just sending a tradesperson to site — we manage the process from start to finish, including communication, scheduling, progress tracking and reporting.
We are now looking for a confident and commercially minded Head of Client Operations to lead our outbound sales activity, manage a small cold calling team, take qualified client meetings, and help convert new opportunities into long-term property maintenance clients.
Role Overview
As Head of Client Operations, you will be responsible for managing the sales process from qualified appointment through to client onboarding.
You will manage two cold callers, monitor their performance, ensure leads are followed up correctly, and take meetings with interested prospects. You will be expected to understand the client’s needs, explain how our property maintenance service works, handle objections, present proposals where required, and close new business.
This is not a basic sales role. You will need to understand both the sales side and the operational side of the business, including how maintenance jobs are logged, coordinated, assigned, reported on, quoted, invoiced and handed over to the operations team.
Key ResponsibilitiesSales & Client Meetings
- Take qualified appointments booked by the cold calling team
- Speak with letting agents, estate agents, landlords, property managers, block managers and facilities contacts
- Run structured discovery calls to understand client needs
- Explain how LSR Services Group can support their properties with maintenance and repairs
- Present our services professionally and clearly
- Handle objections around price, timing, trust, current contractors and decision-making
- Follow up prospects consistently until a clear outcome is reached
- Present proposals by phone or Zoom where required
- Close new business and hand over clients properly to the operations/account management team
Team Leadership
- Manage and support two outbound cold callers
- Review daily activity, call notes, booked appointments and follow-ups
- Help improve call scripts, objection handling and appointment-setting quality
- Ensure cold callers are booking good-quality appointments
- Monitor CRM activity and make sure leads are updated correctly
- Hold the team accountable to daily and weekly targets
- Report on appointments, opportunities, conversions and closed deals
Client Operations
- Understand the full operational process from enquiry to completed job
- Ensure new clients are handed over smoothly
- Gather key client information before onboarding
- Understand how reactive maintenance jobs, reports, quotes, follow-on works and invoices are managed
- Work closely with the account management/admin team to ensure clients receive a professional service
- Identify opportunities for repeat work, planned maintenance, remedials, repairs and ongoing support
What We Are Looking For
The ideal candidate will have experience in sales, closing, appointment setting or business development, ideally within a service-based business.
You must be confident on the phone, comfortable taking Zoom meetings, and able to build trust quickly with decision-makers.
You should understand the difference between cold calling, appointment setting, qualification, closing, follow-up, account management and longer sales cycles.
Required Skills & Experience
- Previous experience in sales, closing, business development or client-facing roles
- Experience managing or supporting cold callers, appointment setters or sales staff
- Strong phone communication skills
- Confident handling objections and closing deals
- Good understanding of sales psychology and structured selling
- Ability to follow a clear sales process
- Experience using CRM systems
- Strong organisation and follow-up skills
- Ability to manage a pipeline of prospects
- Professional written and verbal communication
- Able to understand operational processes, not just sales
- Comfortable speaking with property professionals and business decision-makers
Desirable Experience
Experience in any of the following would be beneficial:
- Property maintenance
- Facilities management
- Estate agency or lettings
- Block management
- Construction or trades
- Electrical, plumbing, handyman, gas or multi-trade services
- B2B service sales
- Cold calling campaigns
- Proposal presentation
- Team leadership
Sales Approach
We are looking for someone who understands consultative selling and sales psychology.
You should be confident building rapport, identifying pain points, creating urgency, handling objections and guiding prospects towards a decision.
Experience or understanding of structured sales methods such as Straight Line Selling, objection handling frameworks, discovery calls and closing psychology would be an advantage.
Key Performance Indicators
You will be measured on:
- Number of qualified appointments attended
- Show-up rate for booked calls
- Quality of client conversations
- Follow-up consistency
- Proposal-to-close conversion rate
- Revenue closed
- New clients onboarded
- Cold caller performance
- CRM accuracy
- Quality of handover to operations/account management
Personality Fit
We are looking for someone who is:
- Confident and professional
- Organised and disciplined
- Commercially aware
- Strong on the phone
- Good at leading people
- Comfortable managing targets
- Able to build trust quickly
- Strong with follow-up
- Calm under pressure
- Able to take ownership
- Hungry to grow with the business
Role Structure
You will report directly to the company director.
You will be responsible for managing 3 cold callers and converting the opportunities they generate into clients.
The sales flow will be:
Cold callers generate interest → Head of Client Operations takes the meeting → Proposal or intro call completed → Client closed or progressed → Handover to account management/operations.
Why Join LSR Services Group?
This is an opportunity to join a growing property maintenance company at an important stage of growth.
You will have the chance to help build and lead the sales function, improve the sales process, manage a small team, and play a key role in winning new letting agent, landlord, property management and facilities clients.
For the right person, this role can grow into a senior long-term position within the business.
Pay: From R20 000,00 per month
Work Location: In person
Title: Head of Client Operations / Sales Team Leader
Company: LSR Electrical Solutions
Location: Umhlanga Rocks
