Overview
Head, Client Experience & Service Jobs in Johannesburg at Standard Bank
Job Overview
Business Segment: Insurance & Asset Management
Company: Liberty Group Limited
Location: ZA, GP, Johannesburg, 17 Melrose Boulevard
Job Type: Part-time
Job Ref ID: 80451719A-0001
Date Posted: 4/21/2026
Job Description
To develop and implement the Client Servicing Strategy and operating model across the Strategic Investment Platform (SIP) South Africa (SA) to drive the modernisation and digitisation agenda for client servicing for SIP. Guide Servicing leadership to formulate strategic and tactical plans, service standards, governance and tools to improve service delivery, reduce friction across the value chain and enable consistent execution across across all platforms. Programme manage a consolidated view of all client servicing initiatives across SIP to support achievement of Platforms Client Servicing outcomes and measurable service performance targets.
Qualifications
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce
Experience Required
General Management
5-7 years
Knowledge and experience in investment, retirement, life products and platforms.
8-10 years
Able to partner with business units to define and implement action plans to support the achievement of strategic objectives. Identify improvement opportunities, implement and measure initiatives to address gaps. Provide change management support to stakeholders.
More than 10 years
Demonstrate comprehensive experience in evaluating the financial performance of various investment platforms and implementing strategies to enhance outcomes in collaboration with key stakeholders. Analyze financial data to identify significant trends and deliver insights, data analytics, and recommendations to platform leaders to establish strategic goals, develop action plans, track progress, and assess the effectiveness of critical initiatives.
Additional Information
Behavioural Competencies:
Adopting Practical Approaches
Challenging Ideas
Convincing People
Developing Strategies
Directing People
Technical Competencies:
Client Value Propositions
Continuous Process Improvement
Programme Management
Quantitative Analysis
Stakeholder Management
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
Title: Head, Client Experience & Service
Company: Standard Bank
Location: Johannesburg
