Overview
Guest Relations Officer Jobs in Bela-Bela, Limpopo, South Africa at ExecutivePlacements.com
Title: Guest Relations Officer
Company: ExecutivePlacements.com
Location: Bela-Bela, Limpopo, South Africa
Recruiter:
Bright Search Recruitment (Pty) Ltd
Job Ref:
JHB002833/Tori
Date posted:
Tuesday, April 21, 2026
Location:
Bela Bela, South Africa
SUMMARY:
We are looking for someone that can manage the conferences, groups and functions, this is not for leisure traveling guests)
- Guest Experience & Service
Welcome Groups on arrival with a warm, professional approach
Conduct check-ins and check-outs efficiently
Provide welcome drinks, lodge orientation, and itinerary briefings
Act as the main contact for guests throughout their stay
Anticipate guest needs and personalize service (e.g. dietary preferences, special occasions)
- Guest Liaison & Communication
Handle guest queries, requests, and complaints promptly
Liaise between departments (housekeeping, kitchen, guiding team)
Ensure all guest preferences are communicated and delivered
Maintain daily guest reports and handovers
- Reservations & Administration
Assist with reservations, bookings, and room allocations
Maintain accurate guest profiles and records
Handle billing queries and ensure correct invoicing
Work with PMS systems (e.g., Opera, NightsBridge, ResRequest)
- Guest Activities & Coordination
Coordinate guest activities (game drives, spa, excursions)
Ensure smooth daily itineraries and timing
Arrange special experiences (private dinners, celebrations)
Brief guests on lodge schedules and safety guidelines
- Brand Representation & Standards
Uphold 5-star service standards and lodge image
Ensure attention to detail in all guest-facing areas
Build strong guest relationships to encourage repeat visits
Handle VIP guests with discretion and professionalism
Qualifications & Requirements
POSITION INFO:
Education
Diploma or Degree in:
o
Hospitality Management
o
Tourism Management
o
Hotel Management
Experience
2–4 years experience in:
o
Luxury lodges or 4/5-star hotels
o
Front Office / Guest Relations roles
Safari lodge experience is highly advantageous
Skills & Competencies
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution ability
High attention to detail
Professional appearance and demeanor
Ability to work long hours, weekends, and public holidays
Multilingual (advantage, especially in international lodges)
Technical Skills
Property Management Systems (PMS)
Microsoft Office (Word, Excel, Outlook)
Reservation systems (e.g., NightsBridge, ResRequest)
Personality Traits (Important in Lodges)
Warm, friendly, and approachable
Calm under pressure
Passion for hospitality and nature
Strong cultural awareness (international guests)
Team player with a “nothing is too much trouble” attitude