Overview
Guest Experience officer/Guest services Jobs in Paarl, South Africa at MyCareerCraft
Position: Guest Experience officer / Guest services
Guest Relations Officer (Fixed-Term Contract)
We are seeking a professional and welcoming Guest Relations Officer to join our client’s hospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.
Key Responsibilities
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Greet guests warmly and handle check-in and check-out procedures.
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Share guest information with relevant departments to ensure smooth communication.
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Assist with reservations, restaurant bookings, tours, transfers, and itineraries.
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Maintain accurate guest details, profiles, and billing information.
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Prepare welcome letters, registration cards, and other guest documentation.
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Handle guest queries, calls, and concerns in a professional manner.
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Support the reservations, spa, housekeeping, and food & beverage teams when required.
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Manage daily guest itinerary sheets and call logs.
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Book and monitor transfers, ensuring charges are processed correctly.
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Perform handovers with colleagues across shifts and complete limited night audit duties.
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Report maintenance or service issues to management as needed.
Requirements
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3-4 years experience in a similar guest relations or front office role.
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Strong administrative and computer skills.
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Excellent communication and interpersonal abilities, both verbal and written.
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Customer-focused with the ability to work confidently with high-profile guests.
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Professional appearance with a friendly and approachable manner.
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Strong attention to detail, reliability, and punctuality.
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Ability to work collaboratively across departments and adapt to guest needs.
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Title: Guest Experience officer/Guest services
Company: MyCareerCraft
Location: Paarl, South Africa
Category: