Overview
Graduate Data Verifier Jobs in Johannesburg, South Africa at Hollard Insurance
Position: Graduate Data Verifier (Fixed Term Contract-6 months)
Graduate Data Verifier (Fixed Term Contractor)
This role is available in the Insure Specialist Claims Services (Operations) area.
Role Objectives
To ensure that sufficient information is sourced in order to allocate claims correctly. To ensure a World Class experience in terms of Customer Service i.e. Continuous improvements.
Key Responsibilities
- Establish and Review merits of a claim
- Acknowledge receipt of claim towards broker / direct client
- Determine whether a third party or recovery and segment accordingly (Recovery / Liability)
- Identify feasible recovery matters to be handed to recovery area and non feasible.
- Ensure that information according to liability requirement management rules are sourced prior to matters being handed to the liability product line.
- Check that all the required information is on file (quantum, merits, claim form, info obtained aligned with requirement management).
- Utilise external resources in order to obtain critical information
- Complete system notes appropriately (Detailed and comprehensive claims log notes)
- Identify and recommend areas / ways to improve processes.
- Use appropriate tools to track the use of time of resources, money, materials or equipment.
- Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation.
- Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching
- Align own behaviour with the organisation culture and values
- Actively participate in own professional development and career path.
- Manage expectation of broker / direct client
- Improve service though value adding broker service
- Provide customer services in line with quality and performance standards
- Build positive customer relations and solve or escape customer queries and complaints
- Gather feedback on customer satisfaction and report to the relevant party
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Title: Graduate Data Verifier
Company: Hollard Insurance
Location: Johannesburg, South Africa
Category: