Overview
Global HR Content Specialist Jobs in Salé, Rabat-Salé-Kénitra, Morocco at AXA Group Operations
Title: Global HR Content Specialist
Company: AXA Group Operations
Location: Salé, Rabat-Salé-Kénitra, Morocco
Description
GO HR Portal (for all employees) and Manager Pit Stop (for managers) are – since 2023 for all of AXA GO countries – the only point of information for any documentation and knowledge around GOT services and offers.
GO HR Portal is not only a knowledge base with documentation, but it is also a requests tool where all employees and managers can ask their questions on HR matters.
Job Summary
Proactive and detail-oriented, the Global HR Content Specialist role aims to oversee the management and maintenance of the HR knowledge base within our GO HR portal. ensuring that all HR-related information is accurate, up-to-date, easily accessible, and user-friendly, thereby supporting efficient HR operations and enhancing employee experience.
ROLE OF GLOBAL HR SUPPORT SPECIALIST
HR Content Specialist Has Three Main Responsibilities
- Responsible of publishing the HR content in GO HR Portal on time & on quality.
- Responsible of providing qualitative answers to requests received from employees using GO HR Portal or – when needed – re-routing the request to the right contact group.
- Responsible of providing follow up on KPI's
The Global HR Content Specialist contributes to deliver according to SLA (Service Level agreement) terms & conditions.
JOB CONTENT
- Manage and oversee all content on the internal HR Portal for 13 countries, ensuring accuracy, relevance, and timely publication.
- Proactively coordinate with multiple content owners across local and global topics to gather, review, and approve articles.
- Assist content owners (GOT service owners) in preparing, editing, and formatting articles for publication.
- Leverage Secure GPT tool to support content creation, editing, and translation processes.
- Manage translations of content, ensuring quality and contextual accuracy, leveraging Secure GPT.
- Apply UI/UX design principles to optimize content layout and user experience.
- Use CSS and HTML skills to make necessary formatting adjustments and troubleshoot layout issues.
- Proactively identify content gaps and recommend improvements.
- Monitor content performance and user engagement metrics to inform updates.
- Enforce content governance standards and best practices.
Qualifications
Skills required
- Proven experience in content management, editing, or related roles.
- Strong ownership mentality with proactive approach to content quality and updates.
- Demonstrates curiosity
- Familiarity with UI/UX design principles.
- Knowledge of CSS and HTML for formatting and layout adjustments.
- Experience using Secure GPT or similar AI tools for content support.
- Excellent communication and coordination skills across diverse teams and countries.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Experience managing multilingual content and translations.
- Attention to detail and high standards for content accuracy and presentation.
- Basic understanding of HR topics is a plus.