General Technician (Cape Town)

The technician is responsible for servicing, testing and repairs of computer equipment. This could include PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

Technician Service

• Complete optimum number of repairs per day according to the specific discipline. Keep to a minimum of 4 per day.
• Complete work within the turnaround time of less than two days.
• Maintain work rate at above 90% of SLA.
• Maintaining a rework rate of below 3%.
• Follow the correct test process for international brands.
• Log test results on the server.
• Accept repairs on ERP immediately after removing the item from the customer store.
• Follow up with clients awaiting feedback and update the notes on Studio. Update the client on the job progress.
• Return 100% of test stock to service stores within 2 days from receipt.
• Complete applicable forms, such as fault reports, daily.

Customer Focus

• Communicate with clients in a friendly and professional manner as representative of Mustek.
• Maintain a professional image with the necessary attention to being clean and neatly dressed.

General

• Contributes to team effort by accomplishing related results as needed.
• Stay abreast of technological advancements pertaining to product range.
• Provide customer support, either via e-mail, telephonic or at the front desk.
• Make recommendations to direct superior in terms of growth, better customer service, etc.

Housekeeping

• Clean work area once a week before closing off.
• Follow all quality and health & safety requirements, and report any safety hazards or faulty equipment/facilities promptly

Qualification and Experience:

• Matric
• CompTIA A+
• N+ (preferred)
• Valid driver’s license (preferred)
• Min of 2 years experience as a technician

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Knowledge of operating system software (i.e., Windows 10).
• Knowledge of relevant technologies hardware
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis