Overview
Front Office Executive & Guest Experience Executive Jobs in Lagos State, Nigeria at IBIC HOLDINGS
Title: Front Office Executive & Guest Experience Executive
Company: IBIC HOLDINGS
Location: Lagos State, Nigeria
Company Description
IBIC Investment Holdings is a Pan-African investment company with diverse interests across real estate, blockchain, financial technology, agriculture, and hospitality. As the parent organization to Coinnest Africa, George Residence, IBIC Properties, Paylite, and IBIC Acres, we are driven by innovation and excellence in each sector. Our success is built on a strong commitment to our team, clients, and stakeholders, fostering growth and sustainable impact.
Role Description
This is a full-time on-site role for a Front Office Executive & Guest Experience Executive, based in Lagos State, Nigeria. The individual will handle front office reception duties, including greeting guests, managing appointments, and maintaining a welcoming environment. This role also involves delivering excellent customer service, addressing guest inquiries, and ensuring a seamless guest experience. Additional tasks may include communication management and assisting with daily office operations.
Qualifications
- Proficiency in Phone Etiquette and Appointment Scheduling
- Strong Customer Service and Receptionist Duties experience
- Excellent Communication skills, both verbal and written is a must
- Proven ability to provide outstanding customer service with a focus on guest satisfaction
- Ability to work in a fast-paced environment and manage multiple tasks effectively
- A positive attitude, attention to detail, and a professional demeanor
- Proficiency with hotel software and tools
- Previous experience in hospitality or front office roles is a plus
- A bachelor's degree or equivalent qualification in a relevant field is preferred