Overview
Fraud Officer Jobs in New Cairo, Cairo, Egypt at Modupay
Title: Fraud Officer
Company: Modupay
Location: New Cairo, Cairo, Egypt
JOB PURPOSE:
Safeguard Modupay and its cardholders from financial losses due to fraudulent transactions through real-time monitoring, prompt investigation of alerts and effective communication with cardholders and internal teams, while ensuring compliance with regulations and delivering positive customer experience.
KEY ACCOUNTABILITIES:
Core Monitoring & Detection
• Conduct real-time and batch monitoring of card transactions using fraud detection systems.
• Prioritize reviews of transactions identified from high risky merchants and countries.
• Classify suspicious transactions by risk level and take appropriate action (allow, review, soft block, hard block).
Incident Response & Cardholder Communication
• Immediately investigate fraud alerts, compromised card indicators and suspicious system triggers.
• Contact the cardholder immediately upon detecting any suspicious behavior and add soft blocking if required, to prevent fraudulent activities.
Compliance & Operational Discipline
• Ensure all monitoring activities comply with local regulations and internal policies.
• Complete daily task lists accurately and within defined SLAs.
• Collaborate with Customer Care teams to balance fraud prevention with a frictionless customer experience.
• Investigating root cause of issues, highlight trends and areas of concern / development needed.
• Handle issues & Jira cases received from banks which are delegated from the fraud.
KNOWLEDGE, SKILLS & COMPETENCIES:
- Education Background: Bachelor’s degree in Business, Finance, Risk Management, or related field Strong analytical and problem-solving skills
- Attention to detail and ability to work under pressure
- Basic knowledge of card schemes and fraud patterns
- Familiarity with fraud detection systems
- Effective written and verbal communication skills
- Ability to work in shifts if required
- Fluent in English (written and spoken)
- Years of Experience 1–3 years in fraud monitoring, card operations or a related risk role within fintech, banking, or payments