Overview
Food & Beverage Manager Jobs in Cape Town, South Africa at Red Carnation Hotels
Job Purpose :
Leading and organising the Food and Beverage Team ensuring highest guest service levelin accordance with RCH Standards whilst looking after the financial success ofthe business.
Employee Value Proposition:
This position offers a high-paced, ever-changing environment with opportunities toapply your social skills on a daily basis as part of a highly effective team;whilst operating within clearly defined standards and expectations; where your generalist food and beverage expertise can be recognised
Organisational Positioning:
·
Department: Food and Beverage
·
Reporting to: Hotel Manager
·
Location: The Twelve Apostles Hotel Premises
Minimum Experience and Qualification Required :
· Diploma in Hotelor Food and beverage Operations
· Must have atleast 10 years experience in a 5
* Hotel or Fine Dining Establishment
· Computer literate with working knowledge of Microsoft Outlook, Word and Excel
· Exposure toa stock Management System – FnBShop advantageous
· Neat withhigh regard for personal hygiene and presentation
· Solid English verbal communication skills
· Understanding and application of basic math calculations
· Experience in F&B administration, food ordering and stock and cost control
· Proven ability to train and manage people
· Proven ability to be creative and innovative new revenue generating ideas.
· Able to work flexible hours, weekends and holidays
Minimum Experience and Qualification Desired :
· Diploma in Hotelor Food and beverage Operations
· Food and Beverage management experience
· WSET Wine Level 2 or similar advantageous
· Exposure to F’nBShop and Micros advantageous
· Fluency in Xhosa and/or Afrikaans advantageous
Key Performance Objectives :
To be a Red Carnation Hotel Ambassador by:
· actively living our company mission and values and striving to deliver on our promise of “No Request too Large;
No Detail too Small” at all times
· owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
· ensuring that you a familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
· creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
· working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
· being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
· to actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
· to be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service.
To manage the F&B Team in accordance with Red Carnation Hotel Management principles by:
· ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
· ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
· being actively involved in the training and development of each team member by supporting their learning through on-the-job application and coaching, making them available for all appropriate training opportunities and holding the team member to account for the learning that they have successfully assimilated.
· applying the performance management and corrective action tools in accordance with the Hotel’s Code of Conduct with the aim of exhausting all…
Title: Food & Beverage Manager
Company: Red Carnation Hotels
Location: Cape Town, South Africa
Category: