Overview
Field Verification Officer Jobs in Nigeria at PalmPay
Title: Field Verification Officer
Company: PalmPay
Location: Nigeria
Location: Abuja
Contract type: Formal role
Palmpay is a leading digital lending platform in emerging markets, on a mission to democratize access to credit for MSMEs. With hundreds of millions in loans processed and thousands of merchants served monthly, we’re scaling fast, and you’ll play a critical role in building our credit engine from the ground up.
Responsibilities
- Field Verification
Conduct physical visits to merchant and guarantor locations to verify business existence, operations, and address authenticity.
- Pre-Visit Engagement
Contact merchants/guarantors prior to visits to confirm identity, availability, and accurate location details.
- Data Collection & Documentation
Capture required information, images, and supporting documents during visits using the designated system/app.
- Assessment & Reporting
Provide accurate and timely verification reports, including risk observations and recommendations.
- Compliance & Accuracy
Ensure all verifications meet company policies, fraud prevention standards, and regulatory requirements.
- Merchant Engagement
Educate merchants on application processes where necessary and ensure proper submission before verification.
- Follow-ups & Re-visits
Conduct revisits where required and follow up on incomplete or pending verifications.
Collaboration
- Work closely with BD (Business Development), CVOs, and internal teams to ensure smooth processing and turnaround time
- Repayment Support
Assist in merchant follow-ups for due/overdue repayments and provide feedback on engagement outcomes.
Requirements
Experience: 1–2 years as a Verification Officer or Field Credit Officer at a fast-moving fintech or digital lender, with proven ownership of end-to-end processes.
Bachelor’s in Finance, Business, Data Analytics or related.
Technical Skills: Excel power-user; quick to learn SQL or BI dashboards. Skilled at creating flowcharts and written guides.
Core Competencies: Exceptional attention to detail, strong written & verbal communication, solid grasp of Nigerian credit-risk fundamentals and CBN KYC/AML guidelines.
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