Overview
Field Supervisor/Customer Service Jobs in Milwaukee, WI at MOLLY MAID of East Metro Milwaukee
Field Supervisor/Customer Service
National home cleaning franchise is currently looking for an outgoing, personable individual to help manage our house cleaning services in Milwaukee. This is a full-time position working out of a professional office. We are looking for someone with 2-4 years in sales and customer service experience to help grow and retain customer base by conducting in-home estimates and inspecting work performed in businesses/homes and reinforcing quality metrics for our clients and staff . This individual will have an impact on day-to-day basic activities ( inbound/outbound calls), networking at local events ( chamber/BNI etc. to achieve company goals and objectives. Deliver high-level customer service by representing the brand, providing a value proposition and supporting the field and office staff to ensure top line growth.
Basic Experience:
- Sales
- Customer Service
- Coaching
- Computer Skills, Data Entry
- Phone System
- Cleaning
- Bi-lingual Spanish (preferred)
Experience Requirements
* Valid driver’s license with good driving record.
* 2-4 years managing self and/or customer service in a fast-paced environment preferred
* Legally able to work in the United States
* Physically and mentally capable of performing the duties of Customer Service and Field work.
* Willing to complete criminal background check in order to be bonded and insured
* Detail and customer oriented
* Act in best interest of owner, customers, office and field staff
* Flexibility to work outside office and both day and early evening hours
* Operate within company policies and procedures; create an environment that motivates associates to be successful
Qualifications
* Maintain professional appearance and demeanor consistent with the Molly Maid image
* Properly use and maintain the Molly Maid vehicle
* Strong and effective communication & organizational skills
* Self-Motivated & Self- Reliant
* Provide clear and concise feedback, and coaching when required
* Attend and participate in all staff meetings
* Courteous and polite with owner, employees and customers
* Abide by all rules, regulations, and policies contained in employee handbook, safety manual, cleaning manual and employee agreement
* Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
* Ability to communicate in English and Spanish with Spanish speaking employees
Compensation is base salary plus bonus. Great work environment with people who care.
Work Remotely
- No
Job Type: Full-time
Pay: $800.00 – $950.00 per week
Benefits:
- Flexible schedule
- Paid time off
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 2 years (Required)
Work Location: In person
Title: Field Supervisor/Customer Service
Company: MOLLY MAID of East Metro Milwaukee
Location: Milwaukee, WI
