Overview
Field Services Engineer Jobs in Heliopolis, Cairo, Egypt at Comtec (S.A.E)
Title: Field Services Engineer
Company: Comtec (S.A.E)
Location: Heliopolis, Cairo, Egypt
Company Description Comtec (S.A.E) is a pioneering telecommunications and security company based in Cairo, Egypt, with a strong presence in both local and international markets since 1999. The company specializes in delivering high-technology infrastructure solutions, emphasizing innovation, reliability, and long-term performance. As the sole agent for several key products in Egypt, Comtec has built an extensive nationwide distribution network. Its growing client base includes hotels, industrial organizations, and other enterprises seeking expert services from highly qualified professionals in Heliopolis and beyond.
Role Description This is a full-time, on-site Field Services Engineer role based in Heliopolis, Cairo. The Field Services Engineer will install, configure, and commission telecommunications and security systems at customer sites, ensuring solutions are delivered according to technical specifications and company standards. The role includes performing on-site diagnostics, troubleshooting system issues, and providing timely corrective actions to minimize downtime. The engineer will carry out regular preventive maintenance visits, update documentation, and report on system performance and service activities. Daily responsibilities also include providing professional technical support and training to customers, coordinating with internal teams to resolve complex issues, and ensuring a high level of customer satisfaction and service quality.
Responsibilities
- Installation, commissioning and service support of Comtec’ X-ray, Bollards and Barriers systems in Egypt.
- Perform on-site delivery, installation and hand over to the client.
- Supports team leader in Ensuring all planned maintenance visits are completed per calendar month.
- Carry out service site surveys prior to installations and professional site reports.
- Fitting, system diagnosis, troubleshooting and fault finding, carrying out the repair, maintenance and Spare parts recommendations to management for different service levels or periodic service intervals.
- Carries out all preventive and corrective maintenance works and attends all callouts, within required deadlines
- Makes sure to submit the service reports, formulate and close a technical Incident report as required without delay.
- Customer skills: Daily interface with clients, operators & technicians.
- Attend technical meetings upon request.
- Documents all maintenance and repair work submitting paperwork in required time frame.
- Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to.
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
- Control daily operating expenses for himself as well as his team of technicians.
- Extensive Travel inside Egypt.
- Flexible schedule based on locations’ contractual operational; non-standard hours including on-call, weekends and holidays required.
- Duties may be modified or assigned at any time to meet the needs of the business.
Qualification
· 2 to 4 Proven years of experience in field service environment, x-ray industry.
· BSc in Electrical or Mechanical or Mechatronic engineering degree.
· Strong communication skills with good written and oral ability
· Experience with installing, configuring, and troubleshooting MS Windows based servers and workstations highly desirable.
· Flexible during times of change and reacts to project adjustments promptly and efficiently.
· Expert general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems I.e. Medical or Industrial engineering discipline.
Interested candidates may send their CVs to [email protected]