Overview
Field Service Technician Jobs in Queenstown at Afrizan People Intelligence (PTY) LTD
About the Role
We are looking for motivated and customer-focused Field Service Technicians to join our growing technical support team. In this role, you will provide onsite installation, maintenance, troubleshooting, and technical support for a range of technology solutions, ensuring exceptional customer service and adherence to service level agreements (SLAs).
This is an excellent opportunity for a technically minded individual who enjoys working in the field, solving problems, and delivering outstanding customer support.
Key Responsibilities
- Conduct site inspections and assess installation readiness.
- Install, configure, and test equipment to ensure optimal functionality.
- Provide customers with training on product functionality following installation.
- Diagnose and resolve hardware and technical faults within agreed SLA timeframes.
- Perform preventative and corrective maintenance on installed equipment.
- Escalate complex technical issues when required.
- Complete service reports, job cards, and technical documentation accurately.
- Maintain communication with internal support teams regarding service updates.
- Manage and maintain technician stock and inventory.
- Ensure compliance with all health and safety requirements.
- Perform routine vehicle inspections and adhere to company driving policies.
- Deliver exceptional customer service during every onsite visit.
Minimum Requirements
- Grade 12 (Matric).
- IT-related Diploma or Degree (preferred).
- A+ and N+ Certification or equivalent technical certifications (advantageous).
- Valid driver’s licence.
- Willingness to travel extensively within the allocated region.
Experience
- 1–3 years’ experience in an IT technical support or field service environment.
- Experience with networking, hardware installations, POS systems, or payment solutions is advantageous.
- Experience working within SLA-driven environments.
Skills & Competencies
- Strong technical troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Good time management and organisational abilities.
- Ability to work independently with minimal supervision.
- Ability to prioritise multiple service requests.
- Strong attention to detail.
- Adaptable and able to perform well under pressure.
What We Offer
- Opportunity to work with innovative technology solutions.
- Ongoing training and professional development.
- Supportive team environment.
- Career growth opportunities.
- Company vehicle and tools provided where applicable.
Pay: R12 000,00 – R18 000,00 per month
Work Location: Hybrid remote in Queenstown, Eastern Cape
Title: Field Service Technician
Company: Afrizan People Intelligence (PTY) LTD
Location: Queenstown
