Overview
Field Manager Jobs in Casablanca Metropolitan Area at Smollan
Title: Field Manager
Company: Smollan
Location: Casablanca Metropolitan Area
Job Summary:
Lead and manage field operations, ensuring excellence in retail execution, client KPI achievement, and the development of a high-performing field team for Smollan Morocco.
Key Responsibilities and Deliverables:
Field Operations Leadership
- Lead, manage and motivate a team of Assistant Field Managers, Field Supervisors and Merchandisers across the country
- Plan and manage route schedules, call cycles and team deployment for optimal coverage
- Ensure all field activities are executed in line with client standards and Smollan's service agreements
- Conduct regular store audits and field visits to assess execution quality
- Manage and resolve escalated store-level issues and client complaints
Client & KPI Management
- Own and deliver against client KPIs including distribution, share of shelf, and activation compliance
- Prepare and present regular operational performance reports to clients and internal stakeholders
- Participate in client review meetings and represent field operations
- Drive continuous improvement in field execution quality
People Management
- Recruit, onboard, train and develop Assistant Field Managers, Field Supervisors and Merchandisers
- Conduct regular performance reviews and provide coaching
- Manage leave, discipline and attendance within the field team
- Build a culture of accountability, professionalism and excellence
Reporting & Administration
- Review and validate field activity reports submitted by Assistant Field Managers & supervisors
- Manage field team expenses within approved budgets
- Maintain accurate records of coverage, availability and performance
- Ensure compliance with health, safety and regulatory requirements
Key Competencies:
- Leadership
- Retail execution expertise
- Client focus
- Performance & results driven
- People management
- Communication
- Planning & prioritisation
- Problem solving
- Agility
- Resilience