Overview
Field Collection Agent Jobs in Nigeria at PalmPay
Title: Field Collection Agent
Company: PalmPay
Location: Nigeria
FIELD COLLECTION AGENT
Contract Type: Contract
Location: Nationwide
Salary Budget: 80k basic, 20k Transport
Job Responsibilities
- Conduct on-site visits to customers with overdue payments to collect outstanding installments
- Communicate with customers to understand repayment difficulties and negotiate repayment arrangements
- Verify customer information and update repayment status in the system promptly
- Retrieve devices or collateral from defaulted customers when necessary, following company procedures
- Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases
- Report collection progress, field findings, and potential fraud cases to the supervisor regularly
- Cooperate with risk control and customer service teams to improve repayment rates
- Maintain professional conduct and protect the company’s image during all field operations
Requirements
- Experience: Prior experience in loan collection, field recovery, or related financial services preferred
- Skills: Good communication and negotiation skills; able to handle difficult customers professionally
- Responsibility: Strong sense of discipline and accountability; able to work under pressure
- Mobility: Must be willing to travel within assigned areas for on-site visits
- Language: Proficiency in local languages; basic English communication required
- Other: Honest, reliable, and familiar with local geography and market environment
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