Overview
ERP Trainer & Technical Support Specialist Jobs in Addis Ababa, Ethiopia at DrongoERP
Title: ERP Trainer & Technical Support Specialist
Company: DrongoERP
Location: Addis Ababa, Ethiopia
Company Description DrongoERP is a cloud-based ERP platform designed to transform and streamline business operations for organizations of all sizes. The system focuses on maximizing efficiency, optimizing resources, and driving sustainable growth through integrated, data-driven tools. By offering innovative solutions and strong cost-reduction capabilities, DrongoERP helps enterprises modernize workflows and improve decision-making. The company is committed to delivering user-friendly technology and responsive support that enable clients to run their businesses more effectively.
Role Description The ERP Trainer & Technical Support Specialist is a full-time, on-site role based in Addis Ababa, Ethiopia. This role is responsible for delivering end-user and administrator training on DrongoERP modules, preparing training materials, and conducting workshops and one-on-one sessions. The specialist will handle day-to-day technical support activities, including troubleshooting user issues, responding to support tickets, and coordinating with the development team to resolve system-related problems. They will assist in system configuration, testing new features, documenting solutions, and gathering user feedback to improve product usability. The role also involves closely collaborating with clients to understand their business processes, support smooth ERP adoption, and provide ongoing guidance on best practices.
Qualifications
- Strong ERP knowledge and experience with business process workflows, system configuration, and user administration.
- Ability to design and deliver effective training sessions, create clear documentation, and communicate complex concepts in simple terms.
- Technical support skills, including troubleshooting, incident tracking, basic database or system analysis, and customer-focused problem solving.
- Excellent written and verbal communication skills in English; proficiency in local languages is an advantage.
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
- Strong teamwork and collaboration skills, with the ability to work cross-functionally with implementation, development, and client teams.
- Attention to detail, organizational skills, and the ability to manage multiple training and support requests in a fast-paced environment.
- Previous experience with ERP systems, SaaS products, or enterprise software implementation is highly beneficial.