Overview
Entrenchment Manager Personal Banking Jobs in Johannesburg at Standard Bank
Job Overview
Business Segment: Personal & Private Banking
Company: Standard Bank of South Africa
Location: ZA, GP, Johannesburg, 5 Simmonds Street
Job Type: Full-time
Job Ref ID: 80384223A-0001
Date Posted: 5/17/2026
Job Description
To design, test and deploy effective onboarding and entrenchment tactics that improve customer activation, retention, digital adoption, product usage and overall value extraction across the relevant client segment. The role is responsible for using customer insights, behavioural data, market trends and stakeholder partnerships to identify opportunities across the customer lifecycle and translate these into measurable business outcomes.
Key Responsibilities:
Design and implement onboarding and entrenchment strategies that support customer activation, retention, adoption, cross-sell, upsell and re-engagement.
Use customer insights, data analysis, behavioural trends and segmentation to identify key opportunities across the customer lifecycle.
Develop iterative tactics, roadmaps and implementation plans that improve customer value, profitability and service adoption.
Partner with internal stakeholders across Coverage, Marketing, Digital, Credit, Finance, Risk and Compliance to deliver integrated client-led solutions.
Build and maintain relationships with external partners, suppliers, vendors and relevant third parties to unlock additional entrenchment opportunities.
Monitor business performance, risk, compliance and management information to ensure tactics are effective, measurable and aligned to business requirements.
Qualifications
Bachelor’s Degree or Advanced Diploma, NQF7 or higher, in a field related to the role, such as Commerce, Business Management, Marketing, Finance, Analytics, Mathematical Sciences or a related discipline.
Must meet the applicable FAIS Fit and Proper requirements.
Experience Required:
8 to 10 years’ experience in developing and executing campaign, onboarding, entrenchment, client value management or customer lifecycle strategies.
Strong experience in using data, analytics and insights to detect patterns, interpret customer behaviour and inform commercial decision-making.
Experience in stakeholder management, partnership development and working across multiple business areas to deliver integrated solutions.
People leadership or team management experience, with the ability to provide direction, inspire performance and drive delivery through others.
Solid understanding of risk, compliance, customer profitability, product penetration and value-based client engagement.
Additional Information
Behavioural Competencies:
Challenging Ideas and Generating Ideas
Convincing People and Resolving Conflict
Developing Expertise and Providing Insights
Developing Strategies and Making Decisions
Directing People and Taking Action
Embracing Change and Understanding People
Technical Competencies:
Competitor Analysis
Conducting Research
Data Analysis
Developing Marketing Insights
Financial Acumen
Segmentation
Statistical & Mathematical Analysis
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or [email protected]
Title: Entrenchment Manager Personal Banking
Company: Standard Bank
Location: Johannesburg
